Specialist, Service Management

Job Description

We are looking for a Lifecycle Management Specialist who will play a crucial role in supporting our manufacturing sites by providing valuable insights through data analytics. This is an exciting opportunity to work with cutting-edge technologies and make a significant impact on our operations. Responsibilities Meet with customers and stakeholders to gather requirements; identify opportunities and develop data sets that can be used to illuminate and monitor current and future states. Develop a deep understanding of the data sources and data models. Create data sets using local desktop tools or enterprise data platforms such as AWS Redshift. Maintain documentation of new and existing analysis. Meet with stakeholders from Enterprise teams and Manufacturing sites to support their programs and identify opportunities for data analytics to improve outcomes. Support end users at manufacturing sites in the management of their data through ServiceNow. Develop dashboards and KPI trackers. Serve as a champion and change agent for the adoption of Data Analytics methods. Qualifications Degree required with a preference for Engineering, Computer Science, Information Systems, Math, or a related field. 3+ years data analytics experience, preferably in a manufacturing industry. Requirement gathering using formal methodologies such as TPS or Agile. Understanding of software development principles and lifecycle (SDLC). Able to work in a global environment including the ability to maintain global relationships and understand different business models that may vary by region and business unit. Ability to understand and solve complex problems in operational environments, and to explain them clearly and concisely. Excellent oral and written communication skills, with demonstrated experience communicating with IT & Business personnel at all levels of the organization. Ability to effectively communicate with various project stakeholders including IT leadership, business customers, team members, and other IT colleagues. Strong collaboration, presentation, and influencing skills. Fluent in English, in both oral and written communication. Preferred Experience with ServiceNow CMDB and IT Service Management Tools. Certifications in Power BI, Spotfire, Power Query, SQL. Experience with visualization tools such as Spotfire, Tableau, or Power BI.