Job
Description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
JLL supports the Whole You, personally and professionally. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.What this job involves: Working closely with Quality and Operational Leadership to establish a structured Quality management framework for JBS Operations Globally. The role holder will be responsible for working closely with the Quality director / Quality managers to help gather, analyse quality data and metrics, and assist in developing and deploying tactical solutions / changes in operations to capture quality metrics, cost of quality and other key components of the quality framework.The role holder will be responsible for assisting in development and maintenance of the quality tools, including audit forms, customer complaint logs, input quality tracker and quality management system to ensure compliance with industry standards and regulatory requirements while contributing to continuous improvement initiatives.What your day-to-day will look like: Collaborate with the technology team to develop and implement automation solutions for transaction processes.
Work with Quality managers to develop and implement quality improvement initiatives to enhance transaction processes and minimize errors.
Collaborate with cross-functional teams to establish quality control measures and monitor compliance.
Collaborate with automation developers to implement and test automated workflows.
Work with Quality leaders to develop and implement quality assurance and quality control strategies, policies, and procedures to drive operational excellence and elevate stakeholder and client satisfaction.
Analyse data and identify trends to drive decision-making and implement corrective and preventive actions.
Monitor key performance indicators (KPIs) related to transaction quality.
Propose and implement process enhancements to enhance efficiency while maintaining accuracy standards.
Conduct regular audits to ensure compliance with internal policies, regulations, and industry best practices.
Stay up to date with industry trends, best practices, and regulatory requirements related to quality management in the Real Estate Industry and the processes supported by JBS.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
