Specialist, Order-to-Cash

ROLE DESCRIPTION SUMMARY

The incumbent supports the Order-to-Cash team (OTC) with critical tasks such as invoice handling, customer portal uploads, and payment allocation activities across multiple entities. The role ensures that defined billing documentation, controls, and reconciliations are executed accurately, on time, and in compliance with company policies and SOX requirements. This position also supports the Credit & Collections team (C&C) in developing and maintaining reports, and, generally, contributes to continuous improvement and automation initiatives within the OTC function.

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS

• Manage manual invoice uploads on customer portals and handle any exceptions where automated postings from SAP S/4HANA are not feasible, ensuring compliance with customer-specific requirements and agreed timelines.


• Ensure accuracy and completeness of invoice documentation, including handling invoice stamp certifications required for local banking or statutory compliance.


• Track, investigate & resolve rejected or failed uploads; coordinate with relevant teams to ensure timely reprocessing and minimize delays.


• Perform and follow-up on daily checks in SAP for payment allocations to ensure accurate and timely postings


• Manage Oracle cash application activities based on allocation information captured by C&C in SES s treasury tool.


• Prepare and update combined C&C aging reports for legacy and new accounts, providing insights and support to the Collections team for timely follow-ups.


• Execute and document preparer-reviewer and SOX control activities, maintain related audit-ready records and systems (e. g. Blackline)


• Generate periodic reports on invoice uploads, payment status, and process exceptions; support ad hoc requests, reconciliations, and back-office activities as needed.


• Collaborate with cross-functional teams including Billing, Collections, Treasury, and Controls to resolve issues, share updates, and support onshore counterparts in operational tasks.


• Contribute to continuous improvement by identifying automation opportunities, supporting system migrations, and driving process standardization within the OTC function.


• Provide other operational support during peak cycles or process transitions, as needed.

COMPETENCIES

• Strong understanding of Order-to-Cash (OTC) processes and foundational accounting principles, with proven hands-on experience in ERP systems such as SAP ECC, SAP S/4HANA and Oracle.


• Skilled in working with customer portals, CRM tools, and reporting platforms, ensuring accurate and efficient invoice management and payment tracking.


• Proficient in MS Excel for data analysis and reporting, with working knowledge of Power BI for dashboarding and visualization preferred.


• Demonstrates high attention to detail and process discipline, ensuring accuracy, compliance, and timely execution of tasks within defined control frameworks.


• Strong problem-solving and collaboration skills, effectively partnering with onshore stakeholders, Collections, and cross-functional teams to resolve exceptions and drive results.


• Excellent communication and adaptability, maintaining clarity in updates, handling multiple priorities, and supporting evolving processes, system changes, and automation initiatives.

QUALIFICATIONS & EXPERIENCE

• Bachelor s degree in Commerce, Accounting, or Finance.


• 6-10 years of relevant experience in Order-to-Cash operations within a SSC or GBS environment.


• Working knowledge of SAP ECC, SAP S/4HANA and Oracle systems.


• Exposure to SOX controls and audit documentation processes preferred.


• Experience with automation or process improvement initiatives is an advantage.