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Specialist: Implementation & Success

1 - 2 years

0 Lacs

mumbai maharashtra india

Posted:3 weeks ago| Platform: Linkedin logo

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Skills Required

saas erp training support transitions communication documentation accounting crm management deployment resolve maintenance analysis software drive testing ui reporting development cutting collaborative onboarding learning

Work Mode

On-site

Job Type

Full Time

Job Description

As a Specialist: Implementation & Success, you will manage SaaS/ERP implementations, client training, technical support, and issue resolution. Ensure smooth transitions, maintain customer relationships, and provide excellent communication and documentation throughout.


Qualification:

  • B.Com, M.Com, MBA, BAF (Any degree related to accounting field) with an aggregate of 70 .


Responsibilities:

  • Good Knowledge in Accounting.
  • Customer-facing role for technical support and implementations.
  • Handle Technical Documentation and exhibit good analytical skills.
  • An understanding of Saas / ERP / CRM products.
  • Demonstrated ability to implement SaaS products with project Management skills.
  • Onsite Deployment of the software.
  • Training and post-implementation support to clients Onsite and Virtual.
  • Troubleshoot and resolve customer complaints/queries in accordance with the agreed Maintenance and Support Procedure (Phone, Email and In-Person Support).
  • Root Cause Analysis and resolving software and Hardware issues.
  • Manage customer relationships and be the single point of contact for customer queries.
  • Track application related issues with clients and drive them to closure.
  • Identifying incidents that need special attention or escalation.
  • Client’s requirement gathering.
  • Testing of functional scenarios, compatibility, UI, and user acceptance.
  • Reporting enhancements, bugs, problems, and re-occurring incidents to the development team and senior-level managers.
  • Excellent Customer handling and communication (verbal and written) skills.

Experience:

  • 1-2 years


We Offer You:

  • Opportunity to work with cutting-edge SaaS/ERP/CRM products.
  • A dynamic, collaborative, and customer-centric work culture.
  • Exposure to end-to-end implementation and onboarding processes.
  • Ongoing learning and professional development support.

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