Specialist Finance (Collections)

Join the Finance Team at DHL Global Forwarding, Freight (DGFF) GSC Global Service Centre located in Chennai. As a Specialist Finance (Collections) at this Great Place to Work certified organization, you will have the opportunity to work in a high-performing Global Shared Services Team. Interact with colleagues from across the globe and contribute to a truly international organization. **Key Responsibilities:** - Initiate contact with customers to address overdue accounts using various communication methods. - Respond to customer inquiries regarding outstanding debts and resolve billing disputes or discrepancies. - Conduct credit limit reviews to prevent overtrading and inform customers nearing their credit limits. - Escalate unresolved accounts and recommend credit holds for delinquent accounts. - Deliver high service quality through timely and accurate completion of services. - Collaborate with colleagues to identify solutions and best practices. - Flag operational challenges to supervisors and business partners promptly. - Co-ordinate with stakeholders for regular communication and flow of information. - Contribute as a subject matter expert in problem-solving and process improvement. - Assist staff in resolving complex issues and ensure quality control. **Skills and Abilities:** - Proficiency in using MA!N for customer account management or similar collections tools. - Advanced Excel skills and familiarity with operational systems like S21, CW1, and DDH for data management. - Excellent business communication and presentation capabilities. **Educational and Experience Requirements:** - Bachelor's or Postgraduate degree in Commerce, Computer Science, or Business Administration with a focus on finance. - Intermediate certification in Chartered Accountancy (C.A. Inter) or Cost and Works Accountancy (C.W.A. Inter). - 2-5 years of relevant work experience, preferably in Order to Cash process. - Proficient understanding of accounting and financial principles, especially for Order to Cash. - Experience with financial software and ERP systems like SAP or Oracle. - Familiarity with logistics industry and shared services operations is preferred. - Work experience in logistics or shared services operations is a plus. Apply now to embark on an exciting journey with DHL Global Forwarding, Freight (DGFF) GSC! Enjoy competitive compensation, performance-based incentives, training opportunities, flexible work arrangements, generous paid time off, comprehensive medical insurance, and a recognition & engagement culture. Explore various job challenges and opportunities across the GSC service lines and divisions globally.,