Specialist, Engineering Services

Job Description

This is a written document that establishes understanding and support between the Multi-skilled technician and his/her supervisor or amongst working colleagues for the delivery of Facilities Management services in accordance with the Service Level Agreements and Customer s Key Performance Indicators. PRIMARY GOAL: To achieve the timely and efficient delivery of FM Services to Applied Materials in Bangalore, India in support of their business needs in accordance with the Service Levels and Key Performance Indicators set out below. KEY TASK AND RESPONSIBILITIES: To deliver high quality, prompt and courteous Facilities Management services in support of AMAT s customers business needs in a safe working environment. To liaise with the Senior/Executive , Tech (JLL)/customer s representative regarding all matters outside of agreed delegated levels of authority. Specifically: Scope of Work Requirement Indicators Office Facilities & Lab Engineering Services Prompt response and attendance to calls at Helpdesk or as directed by helpdesk executive, Tech Executive Make best endeavor to resolve requests/complaints by the clients while maintaining most courteous composure and adhering to standard engineering practices at all the time. Escalating non resolving calls immediately to help desk or shift engineers. Carry out PM routines as per the schedule and fill up checklists. Lab tool hookup like Power, gas and water etc. Take frequent rounds of running equipment and monitor running. Ensure the vendor representative do the maintenance of equipment as per laid down procedures. Maintain and update various logs, records and other operational documents with . Keep an eye for defects, short comings in the systems and report immediately along with suggestions, if any to the Reporting Manager. To work as the shift technician in a 9hour shift pattern with one weekly OFF To hand over to the shift technician of the following shift in an appropriate fashion with full detailed notes and an appropriate briefing Report any area needing cleaning/HK attentions to Technical Executive Be available in the MER/SER/Electrical rooms while the houseboys perform cleaning operation to avoid any accidental injury due to electrical shock. Monthly Report Customer Satisfaction Survey Semiconductor lab operations experience, Clean room environment services HPM operations knowledge will be additional advantages. Safety and Security To ensure that security norms are not violated while taking vendor personals around in premises for maintenance activities. To ensure that all safety measures/procedures are followed while working on the equipments. Nil incidents of security/safety lapses. Training To ensure that the training sessions being organized are attended and understood. To understand the physical layout, capacities and operating procedures of all the equipment installed at site.