Specialist - Data Analytics

**Job Description** As a Senior Business Analyst within the Sales Operations team at Freshworks, you will be instrumental in driving strategic forecasting and reporting initiatives. Your role will involve collaborating closely with leadership and cross-functional teams to ensure accurate forecasts, generate insightful reports, and support data-driven decision-making across the organization. **Key Responsibilities** - Develop and implement regular reporting on key performance metrics such as forecasting, funnel analysis, pipeline health, and revenue trends - Collaborate with Sales teams and Regional Sales Operations teams to consolidate forecasts - Create and maintain forecasting models to aid revenue planning, scenario analysis, and long-term business projections - Present data-driven insights clearly and effectively to stakeholders through dashboards, reports, and visualizations tailored to diverse audiences - Utilize strong database skills to work with large and complex data sets, extracting meaningful insights that support key business initiatives - Clean, structure, and transform unstructured or ambiguous data into usable formats for analysis and reporting - Work with cross-functional teams (Sales, Marketing, Product, Customer Success, and Finance) to deliver actionable insights that support strategic and operational decision-making - Apply advanced analytics techniques to evaluate business performance and provide forecasts on revenue, costs, and risks related to strategic initiatives - Take ownership of communicating findings and recommending process improvements to enhance the efficiency of the forecasting process **Qualifications** - Bachelors or Masters degree in Management, Engineering, Statistics, or a related field, with 3 to 7 years of relevant experience in business analysis or forecasting roles - Strong understanding of forecasting techniques, trend analysis, and predictive modeling - Experience in building and maintaining models to support revenue and operational forecasts - Proficient in Salesforce for extracting and analyzing sales and pipeline data - Advanced skills in Google Sheets, including data automation using formulas, scripts, and integrations - Deep understanding of the data flow in corporate reporting, from data lake to visualization - Ability to manage simultaneous tasks in a fast-paced environment - Familiarity with database technologies and tools (SQL, Power BI, etc.), data transformation, and processing - Prior work experience in SaaS is a plus (Note: The additional information section is omitted as no specific details are provided in the job description),