Specialist, Client Support

Job Description

Whats in it for you: Global Nature of the Role : Collaborate with diverse teams across multiple regions to resolve client queries, gaining global insights and understanding of derivative markets, regulations, and practices. Impactful Contribution : Play a key role in providing excellent customer experience that directly influence business outcomes and shape the future direction of the product. Exposure to Industry Experts : Work closely with industry experts, decision-makers, and thought leaders, offering a unique opportunity to build valuable product. Responsibilities: Addressing customer inquiries and requests promptly and efficiently, ensuring resolution within specified timelines. Assisting clients in comprehending the functionality of the solution and resolving reporting challenges. Collaborating with product, application support and development teams to identify and rectify bugs and issues, and testing implemented fixes. Timely escalation of issues and ensuring proper follow-up until resolution. Supporting validation or User Acceptance Testing (UAT) for issue resolution. Contributing to client-specific projects as required. Conducting Root Cause Analysis to identify the source of data inconsistencies. Troubleshooting client inquiries and issues by reviewing data in various formats such as Excel files, JSON, XML, FPML messages, and comparing them against mapping sheets, technical specifications, and business requirements to resolve issues or identify system bugs. What Were Looking For: Possession of a bachelors or masters degree in business administration, technology, or a related field. Completion of any financial certifications such as FRM or CFA would be a plus. Proficiency in Excel, SQL, and understanding of an API at an intermediate level. Demonstrated experience of 7 to 10 years in financial markets or fintech. Understanding of the trade lifecycle across major financial asset classes including securities finance, exchange-traded, and OTC derivatives. Familiarity with financial markets and Regulatory Reporting Regimes (SFTR/MiFID/EMIR/ASIC/MAS/CFTC). Ability to comprehend technical concepts. Competence in querying and extracting data from databases. Knowledge of other vendor systems like ANNA, Reuters etc. is advantageous.