We are seeking a talented individual to join our Claims Service team at Marsh. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.
Specialist - Claims Service (Grade C1)
What can you expect:
- Excellent exposure to complex & diverse claims handling.
- Opportunity to enhance Claims knowledge and understanding & build on client management skills.
- As a new colleague, you will be provided with Business Overview/Insights, in-depth process training, roles & responsibilities overview, expectations of various stakeholders to make you successful in this role.
- Within the first 30 days, we expect you to gain good understanding of the role and requirement that it entails. Within 60 days, attain competency & have a good understanding of process and systems & finally within 90 days be able to handle the claim processing with limited support
We will count on you to:
- Client Service Management:
- Processing and Submission of First Notice of Loss to the Carriers. Monitoring and filing responses from Carriers and following up as necessary
- Liaison with Carriers & Internal Stakeholders
- Liaise with Advocacy team to resolve all queries in order to send out the FNOL within stipulated timelines
- Provide ideas and suggestions for improving working methods taking into account client and member experience, where appropriate implement and document to line manager for adoption across the business.
- Compliance, Regulatory and Procedural Responsibilities
- Ensure that all statutory regulations and company procedures are followed to protect clients, colleagues and the business interest of the company
- Appropriate usage of Marsh Specialitys systems to monitor, record and retain information
- Demonstrate clear understanding of regulatory requirements
- Proactively ensures compliance with regulatory and risks framework
- Adheres to policies, guidelines and operating procedures
- Keeps own knowledge and expertise up to and relevant
- Identifies and evaluates risks appropriately. Recognises how own actions impact on compliance
What you need to have:
- 3+ years of work experience
- Graduate in any stream
- Fair understanding of Insurance Broking business and dynamics
- Good command over spoken and written English
- Superior comprehension and articulation skills
- Ability to prioritise and organise tasks, work within stiff timelines
- Eye for detail and innovative mindset
What makes you stand out:
- CII certification
- Post-Graduation/Certificate Courses in Insurance
- Experience on handling Insurance claims
Why join our team:
- We help you be your best through professional development opportunities, interesting work and supportive leaders
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being
Marsh is the world s leading insurance broker and risk adviser. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the world s leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh , Guy Carpenter , Mercer , and Oliver Wyman . For more information, visit , follow us on LinkedIn and X.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person
Marsh, a business of Marsh McLennan (NYSE: MMC), is the world s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit , or follow on LinkedIn and X.
