Specialist Alliance

Job Description

POSITION DESCRIPTION JOB TITLE Specialist-Alliance GRADE SM DEPARTMENT ALLIANCE & ELECTRONIC PAYMENTS LOCATION HO SUB-DEPARTMENT TYPE OF POSITION Full-time REPORTS TO Lead-Alliance and Partnership REPORTING INTO ROLE PURPOSE & OBJECTIVE Role will have an oversight on the all the alliances & Partnership at the Bank level to take the advantage of scale Partnership & Alliances includes the following Contractual staff Consultants SIZE OF THE ROLE FINANCIAL SIZE NON-FINANCIAL SIZE NA Number of Critical Vendors: 78(Monitored & Oversight) Number of Vendors: 2000+(Monitored & Oversight) No of SOPs 1 KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business/ Financials (Only Relevant roles) Design, Develop & Deploy the executional framework to have an oversight & monitoring of all the vendors at the Bank level Build & develop competency Matrix along with the cost to take advantage of scale Framework to optimize the partnership & strategic relationship with our key targeted partners Design appropriate metrics for reporting on key performance and quality indicators of the partners particularly critical partners who are providing multiple services to the Bank Identify, plan and implement multiple projects, studying ways to make improvements to one or many steps to increase productivity either by consolidating the services to one partner or splitting the services from one partner Enhancing current & futuristic services/Product to meet evolving customer needs (internal customer) Customer (Both Internal & External) Customer centric AORs : Stakeholders interactions Internal Department Heads , Head of Procurement & Cross Functional Team Business Needs & Customer Expectations Auditors/ Compliance/ Risk NA External Vendors and other Service Providers Laisoning with external vendors and other service providers Laisoning with top 10 vendors in terms of billing Internal Process Compliance to SLA/Policies/Processes Process Management/ Process Excellence Review Framework Developing Trackers & Dashboards on the status on actionable for stakeholders to take appropriate action Keep all the SOP’s and Manuals Updated Ensuring Bank to have the status on all the engaging vendors on the following Opening of C/A Security deposit in form of TD to cover the exposure Recommendation on the workflow improvements Tagging of all the vendors to the respective Units Tagging of all the consultants to the respective Units Creating dashboard by tagging all outsourced vendor consultants with the relationship value for taking decision Innovation & Learning People Management 'Submit Quarterly updates to required stakeholders and top management Respond to Adhoc data requests or analysis requests Conduct trend analysis and other studies to derive meaningful insights MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS Educational Qualifications M.B.A or equivalent Experience 2 – 7 Yrs Certifications If required Functional Skills Project Management Skills Ability to understand business and customer requirement Vendor Management Ability to analysis Design Thinking I