Build your future with Sovos. If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape. At Sovos, we're dedicated to more than just solving compliance challenges - we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities. Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we! Don't worry if you don't check all the boxes - apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here. The Work You'll Do: The Corporate IT Support Specialist is responsible for providing quality and professional desktop support to Sovos employees. This may include performing system generation of new PCs or laptops, hardware upgrades and data conversions, hardware troubleshooting assistance, peripheral troubleshooting, and other support issues that are related to the end user systems for employees. More specifically, you will: Provide excellent customer service Respond to and resolves issues reported by Sovos employees Utilize ticket tracking system to document results of problem resolution sessions Perform basic user administration on servers Maintain responsibility for system preparation, including software installations and user configurations, for new and rebuilt systems for employees Perform software installs, minor hardware repairs/maintenance, and assists with moving employees' desktop equipment Take full responsibility for ensuring internal and external customer satisfaction Demonstrate initiative, drive and determination to achieve results, success and growth Maintain a high level of energy, enthusiasm, engagement and commitment to action Develop trust and models open, candid, respectful communication and collaborative teamwork Proactively manage high severity and priority incidents from identification to resolution and escalation to appropriate group Participate in emergency on-call support on a rotating schedule What We Need From You Familiarity with Windows, Office365, desktop support, VPNs 1–3 years of relevant IT support experience with foundational understanding of IT help desk responsibilities Proficiency in both English and the local language is required to support local employees and collaborate with our global IT team Excellent customer service skills Ability to manage multiple tasks, while effectively focusing on priority issues Demonstrates a high degree of self-awareness and commitment to personal development and learning Acts with integrity and demonstrates ethical behavior in all matters Exhibits strong communication skills, both verbal and written at all levels Minimal travel required to Sovos locations and events What Does Sovos Offer You? The tools to enhance your life - because we want you to enjoy your life outside of work and inside! Flexible Time-Off Bi-Weekly Meeting Free Days Mentoring Programs Globally recognized Training and Development programs Virtual English Club through Rosetta Stone, and more! Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work. Company Background Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos' cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes. More than 100,000 customers in 100+ countries - including half the Fortune 500 - trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit http://www.sovos.com and follow us on LinkedIn and Twitter. #LI-HYBRID
Build your future with Sovos. If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape. At Sovos, we're dedicated to more than just solving compliance challenges - we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities. Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we! Don't worry if you don't check all the boxes - apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here. The Work You'll Do: As an HR Operations Specialist at Sovos, you will support the Manager, HR Operations in administering various HR operations tasks for your assigned region. This role collaborates with the Recruiting and Learning & Development functions to support systems used for onboarding and training employees. Working from India, you will collaborate with global team members across multiple time zones to ensure seamless HR operations throughout the organization. More specifically, you will: Assist with administering payroll processing, ensuring accuracy and efficiency in processing Work with local HR team members to address employee questions surrounding Payroll and Benefit programs Support the design and development of employee communication materials related to service operations including payroll, benefits, and compensation programs Provide support for all compliance-related reporting including various payroll, benefits, and other government required reporting Partner with HR team members to champion positive employee relations through effective communication, policies, and practices Support the establishment and integration of compensation, payroll, and benefits platforms during mergers and acquisitions Leverage AI-powered HR tools and analytics to enhance efficiency, streamline processes, and provide data-driven insights for strategic HR decision-making Manage, create, and administer various documents in DocuSign relating to employment offers and internal updates and acknowledgments Support the HR Leadership in administering, creating, and implementing Performance Management System Ensure the accuracy of data within ADP WorkforceNow as the global HRIS Collaborate with regional HR team members to process leaves of absence administration Navigate working across multiple time zones to provide effective support to global team members What We Need From You 1-3 years of professional Human Resources experience, with specific exposure to Indian payroll and compliance regulations. Proficient English communication skills, both verbal and written Comfortable working in a hybrid model, with 2-3 days per week on-site at our Mumbai office. Experience in HR administration including policy interpretation, employee record/file keeping, and regulatory compliance with global knowledge preferred Ability to think strategically toward business outcomes while effectively managing day-to-day details and deadlines Experience with HRIS systems, running and analyzing reports for employee reporting with superior accuracy in report details Strong interpersonal and written communication skills with ability to create clear employee communications and present programs to large groups of employees Experience or interest in working with AI-enabled HR technologies and a willingness to adapt to emerging tools that transform traditional HR processes Ability to manage multiple priorities (at times conflicting), remain focused under pressure, and work extended hours as required when collaborating across global time zones Our Hiring Process At Sovos, we believe in a structured and transparent hiring journey that ensures the best match for both you and our team. Here’s what you can expect after submitting your application: Pre-employment Assessment – An online assessment to help us understand your skills and approach to problem-solving. Video HR Interview – An automated interview where you’ll share more about your background and experiences. Live Department Interviews – Online interviews with the hiring manager and relevant team members. These sessions focus on your experience, role-specific topics, and how you would contribute to our operations. Final Meet & Greet – For finalists, there may be an additional meeting with senior leaders and local contacts to discuss fit and answer any final questions. We emphasize our unbiased and automated evaluation process, ensuring fairness and clarity at every step. What Does Sovos Offer You? The tools to enhance your life - because we want you to enjoy your life outside of work and inside! Flexible Time-Off Bi-Weekly Meeting Free Days Mentoring Programs Globally recognized Training and Development programs Virtual English Club through Rosetta Stone, and more! Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work. Company Background Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos' cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes. More than 100,000 customers in 100+ countries - including half the Fortune 500 - trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit http://www.sovos.com and follow us on LinkedIn and Twitter. #LI-HYBRID
Build your future with Sovos. If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape. At Sovos, we're dedicated to more than just solving compliance challenges - we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities. Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we! Don't worry if you don't check all the boxes - apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here. The Work You'll Do As a Junior Accountant based in Mumbai, you will join a dynamic finance team supporting our newly acquired entity in India, part of Sovos' global organization. This role is perfect for a part-qualified or newly qualified Chartered Accountant who is eager to grow their career with a global software leader. You will play a key part in ensuring accurate financial operations, statutory compliance, and continuous process improvements while working with cutting-edge ERP systems. More specifically you will: Record day-to-day financial transactions including customer and vendor invoices, receipts, and payment journal entries Support the Senior Accountant in maintaining and updating accurate books of accounts in ERPNext Prepare sales orders, purchase orders, sales invoices, debit/credit notes, and bank payment files for vendor payments Prepare working calculations for TDS, Income Tax, and GST liabilities Prepare and file TDS, GST, and Income Tax returns in compliance with Indian statutory requirements Prepare documentation for inward remittances (FIRC, BRC) and foreign invoices in compliance with FEMA regulations Maintain organized records of all financial documents, contracts, and statutory filings Collaborate with cross-functional teams across different geographies to support business operations What We Need from You Essential: Qualified or part-qualified Chartered Accountant (CA) or equivalent qualification Strong knowledge of Indian statutory compliance including TDS, GST, Income Tax, and FEMA regulations Excellent attention to detail, analytical skills, and ability to meet deadlines Strong communication and interpersonal skills with proficiency in English Ability to work collaboratively in a global, cross-functional team environment Proficiency in MS Excel and willingness to learn new ERP systems Preferred: Experience with NetSuite or ERPNext Experience in technical accounting, research, and reporting Prior experience supporting statutory compliance and working with international teams Interest in process improvement and automation Advanced Excel skills including pivot tables, VLOOKUP, and data analysis What Does Sovos Offer You? The tools to enhance your life - because we want you to enjoy your life outside of work and inside! Hybrid work model - 3 days in the Mumbai office, flexibility for the rest of the week Opportunity to work with a global organization and gain international exposure Bi-Weekly Meeting Free Days! Mentoring Programs and career development opportunities Globally recognized Training and Development programs Comprehensive health benefits and insurance coverage Collaborative work environment with modern tools and technologies Opportunity to be part of a newly acquired entity and shape its growth journey Our Recruitment Process We believe in a transparent and comprehensive hiring process. Here's what to expect: Stage 1: CCAT (Criteria Cognitive Aptitude Test) and EPP (Employee Personality Profile) Assessment Stage 2: Automated Video Interview Stage 3: Department Interview with Hiring Manager (Senior Accountant/Finance Manager) Stage 4: Final Interview Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work. Company Background Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos' cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes. More than 100,000 customers in 100+ countries - including half the Fortune 500 - trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit http://www.sovos.com and follow us on LinkedIn and Twitter.
Build your future with Sovos. If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape. At Sovos, we're dedicated to more than just solving compliance challenges - we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities. Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we! Don't worry if you don't check all the boxes - apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here. The Work You'll Do: The Corporate IT Support Specialist is responsible for providing quality and professional desktop support to Sovos employees. This may include performing system generation of new PCs or laptops, hardware upgrades and data conversions, hardware troubleshooting assistance, peripheral troubleshooting, and other support issues that are related to the end user systems for employees. More specifically, you will: Provide excellent customer service Respond to and resolves issues reported by Sovos employees Utilize ticket tracking system to document results of problem resolution sessions Perform basic user administration on servers Maintain responsibility for system preparation, including software installations and user configurations, for new and rebuilt systems for employees Perform software installs, minor hardware repairs/maintenance, and assists with moving employees' desktop equipment Take full responsibility for ensuring internal and external customer satisfaction Demonstrate initiative, drive and determination to achieve results, success and growth Maintain a high level of energy, enthusiasm, engagement and commitment to action Develop trust and models open, candid, respectful communication and collaborative teamwork Proactively manage high severity and priority incidents from identification to resolution and escalation to appropriate group Participate in emergency on-call support on a rotating schedule What We Need From You Familiarity with Windows, Office365, desktop support, VPNs 1–3 years of relevant IT support experience with foundational understanding of IT help desk responsibilities Proficiency in both English and the local language is required to support local employees and collaborate with our global IT team Excellent customer service skills Ability to manage multiple tasks, while effectively focusing on priority issues Demonstrates a high degree of self-awareness and commitment to personal development and learning Acts with integrity and demonstrates ethical behavior in all matters Exhibits strong communication skills, both verbal and written at all levels Work Location: Please note that this is a hybrid role and candidates are expected to work from the office 2–3 days per week, or more as required by business needs. The office is in the vicinity of Mumbai / Navi Mumbai area. What Does Sovos Offer You? The tools to enhance your life - because we want you to enjoy your life outside of work and inside! Flexible Time-Off Bi-Weekly Meeting Free Days Mentoring Programs Globally recognized Training and Development programs Virtual English Club through Rosetta Stone, and more! Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work. Company Background Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos' cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes. More than 100,000 customers in 100+ countries - including half the Fortune 500 - trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit http://www.sovos.com and follow us on LinkedIn and Twitter. #LI-HYBRID
Build your future with Sovos. If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape. At Sovos, we're dedicated to more than just solving compliance challenges – we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities. Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we! Don't worry if you don't check all the boxes – apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here. The Work You'll Do: As a Recruiting Manager at Sovos, you will lead and develop a team of recruiters while driving talent acquisition strategy for our growing India operations. In this role, you'll partner with hiring leaders across the organization to attract top talent that will help Sovos continue to transform global tax compliance. You'll have the opportunity to shape recruiting processes, mentor team members, and directly contribute to building a world-class workforce. This is an exciting time to join as we expand our presence in India and you'll play a critical role in that growth journey. More specifically, you will: Lead, coach, and develop a team of recruiters, providing guidance on sourcing strategies, candidate assessment, and hiring best practices Manage full life cycle recruiting efforts for technical and non-technical roles across the organization Partner with hiring leaders to understand workforce planning needs and develop targeted recruitment strategies Build and maintain a strong pipeline of qualified candidates through proactive sourcing, networking, and employer branding initiatives Leverage AI-powered tools and modern recruiting technologies to drive efficiency, enhance candidate experience, and accelerate time-to-hire Identify and implement innovative AI solutions to streamline recruiting workflows and improve hiring outcomes Track and analyze recruiting metrics to identify trends, optimize processes, and report on team performance Ensure a positive and inclusive candidate experience throughout the hiring process Collaborate with global HR and talent acquisition teams to share best practices and align on company-wide initiatives Stay current on market trends, compensation benchmarks, and competitive intelligence within the India talent market What We Need From You 5+ years of full life cycle recruiting experience, with a proven track record of hiring technical talent 2+ years of experience managing or leading a recruiting team Experience working at a global or multinational organization, with the ability to collaborate effectively across time zones and cultures Strong experience sourcing and selecting technical resources, including software engineers, developers, and IT professionals Fluency in English with excellent written and verbal communication skills Ability to work in a hybrid environment, being onsite at our Navi Mumbai (Vashi) office 2-3 days per week Experience partnering with senior leaders and hiring managers to drive recruiting strategy Proficiency with applicant tracking systems (ATS) and modern recruiting tools Demonstrated ability to leverage AI and emerging technologies to improve recruiting outcomes Strong analytical skills with the ability to use data to inform decisions and measure success Excellent interpersonal skills with the ability to build relationships across all levels of the organization What Does Sovos Offer You? The tools to enhance your life - because we want you to enjoy your life outside of work and inside! 2-3 days per week in our Navi Mumbai (Vashi) office, with flexibility to work remotely for the remaining days Opportunity to work with a global organization and gain international exposure Bi-Weekly Meeting Free Days Mentoring Programs and career development opportunities Globally recognized Training and Development programs Comprehensive health benefits and insurance coverage Collaborative work environment with modern tools and technologies Opportunity to be part of a newly acquired entity and shape its growth journey Our Recruitment Process We believe in a transparent and comprehensive hiring process. Here's what to expect: Stage 1: CCAT (Criteria Cognitive Aptitude Test) and EPP (Employee Personality Profile) Assessment Stage 2: Automated Video Interview Stage 3: Department Interview with Hiring Manager and/or team Stage 4: Final Interview Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work. Company Background Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos' cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes. More than 100,000 customers in 100+ countries – including half the Fortune 500 – trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit http://www.sovos.com and follow us on LinkedIn and Twitter
Build your future with Sovos. If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape. At Sovos, we're dedicated to more than just solving compliance challenges – we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities. Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we! Don't worry if you don't check all the boxes – apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here. The Work You'll Do: As a Technical Support Engineer , you will act as a product expert with advanced technical capabilities, bridging the gap between customer support and product development teams. This specialized role combines deep Sovos product knowledge with software engineering principles to resolve the most challenging technical issues and contribute to product stability and evolution. You will serve as both a technical escalation point and a product advocate, driving improvements that enhance the customer experience while reducing technical debt. More specifically, you will: Handle escalated, complex technical support cases that require deep product knowledge and advanced troubleshooting skills Document all customer interactions, issues, and resolutions in the support ticketing system Investigate and resolve highly complex technical issues that require code-level understanding and engineering principles Perform in-depth analysis of product architecture, APIs, databases, and integration points to troubleshoot advanced customer problems Create and maintain technical documentation focused on system architecture, integration patterns, and advanced troubleshooting methodologies Develop custom scripts, tools, and utilities to diagnose issues, automate troubleshooting processes, and implement workarounds Participate in product development cycles, including feature planning, beta testing, and release validation Conduct code reviews and contribute fixes for customer-impacting issues in collaboration with the engineering team Design and implement data migration strategies and complex customer configurations Lead technical discovery sessions with customers to understand requirements and provide implementation guidance Analyze system performance issues and provide optimization recommendations Build and maintain testing environments that mirror customer implementations for advanced troubleshooting Develop proof-of-concept solutions for complex customer use cases Provide technical consultation on enterprise-level implementations and custom integrations Create and deliver advanced technical training for internal teams and key customers Contribute to on-call rotations and provide guidance during critical incidents What We Need From You 5+ years of experience in technical support or software engineering, preferably in the SaaS industry Proficiency in at least one programming language relevant to the product stack (e.g., JavaScript, Python, Java, C#) Strong understanding of databases, SQL, API design, and integration patterns Experience with software development methodologies and version control systems (Git) Advanced knowledge of web technologies, frameworks, and cloud infrastructure (AWS, Azure, GCP) Understanding of networking concepts, security principles, and authentication protocols Ability to read and understand code bases to determine root causes of issues Experience with performance tuning, debugging, and optimization techniques Strong analytical skills with the ability to break down complex technical problems systematically Excellence in technical documentation with the ability to explain complex concepts clearly Customer-focused mindset balanced with engineering discipline and best practices Excellent project management skills with the ability to manage multiple high-complexity cases simultaneously Demonstrated success in cross-functional collaboration between support, product, and engineering teams Self-motivated with the ability to work independently while also collaborating effectively with team members Time management skills to balance multiple support cases with varying priorities Adaptability to changing requirements and evolving software capabilities Language: Able to speak and write English for phone calls/messages to customers in addition to the primary language for the product(s) being supported (may be one of English, Spanish, Portuguese, Turkish) What Does Sovos Offer You? The tools to enhance your life - because we want you to enjoy your life outside of work and inside! 3 days per week in our Navi Mumbai (Vashi) office, with flexibility to work remotely for the remaining days Opportunity to work with a global organization and gain international exposure Bi-Weekly Meeting Free Days! Mentoring Programs and career development opportunities Globally recognized Training and Development programs Comprehensive health benefits and insurance coverage Collaborative work environment with modern tools and technologies Opportunity to be part of a newly acquired entity and shape its growth journey Our Recruitment Process We believe in a transparent and comprehensive hiring process. Here's what to expect: Stage 1: CCAT (Criteria Cognitive Aptitude Test) and EPP (Employee Personality Profile) Assessment Stage 2: Automated Video Interview Stage 3: Department Interview with Hiring Manager and/or team Stage 4: Final Interview Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work. Company Background Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos' cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes. More than 100,000 customers in 100+ countries – including half the Fortune 500 – trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit http://www.sovos.com and follow us on LinkedIn and Twitter.