Solutions Architect

RED GLOBAL-SOLUTIONS ARCHITECT-CCaaS-REMOTE-ASAP-12MONTHS+

RED Global, on behalf of a Key Client Partner, is currently searching for CCaaS Solutions Architect + Strategist for a long term contract.

Please find the details below;

Role: Solutions Architect

Start: ASAP

Duration: 12months+

Location: India, Remote

Capacity: Full time

Language: English

Skills;

• Candidate should be strong in Design and implement scalable, secure, and efficient solutions to meet business requirements
• Solution / Technology Architecture – with Hands on experience
• Develop strategic recommendation to drive business growth and improvement
• Participation in stakeholder interviews and documentation of business and technical requirements
• Develop and maintain technical roadmaps and architectural standards
• Collaborate with cross functional teams to identify and prioritize technical requirements
• Good knowledge in Cloud technologies, AI/ML.
• Participate in vendor evaluations and selection process for CCaaS and AI solutions
• Quick and vivid learner, understand and learn Amex eco system and process
• Excellent verbal and written communication for technical and non-technical audiences with the ability to tailor and deliver communications to all levels of organizations from project teams to executive leadership
• Strong organizational, problem solving and analytical skills
• Proficient in the use of MS office, MS project, vision and other collaboration tools
• Experience with Contact center – Nice to have

If you are interested and available, please apply or send an email to tislam@redglobal.com for immediate consideration.