Solution Success Analyst

Job Description

Walk-in drive for Solution Success Analyst role: 📅 Interview Schedule Date: 7th June2025 Time: 10:00 AM - 12: 00 PM Location: Office Number 701, 7th Floor, B-1, The Cerebrum IT Park, Vadgaon Sheri, Kalyani Nagar, Pune – 411014 📝 Interview Rounds First Round: Communication Test followed by an Aptitude Test Second Round: Technical Test Third Round: Panel Interview followed by an HR Discussion 📌 Important Instructions • Please bring a copy of your updated CV. • Wearing a helmet is mandatory for entry into the premises. • The job description for the position is attached for your reference. Location: Pune, IN Experience: 0 to 2 years About Company: Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff. We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don’t take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time. Responsibilities: Resolve customer questions about eGain Cloud SaaS solutions via phone, chat, and email. Troubleshoot customer problems, working with product engineering. Education/Experience: Bachelor’s degree in a STEM discipline. Our Hiring Process is “Easy with eGain” Step 1 Aptitude test, this is a GRE style test (60 minutes or less). Step 2 In-person interview at eGain Pune office. Next step Email resumé to indiahrrecruitment@egain.com with “Solution Success Analyst” as email subject. Show more Show less