Solution Specialist

Job Description

Collaborate with technical teams to develop or modify flows and code for integrations with cross functional teams, work with Cloud services including Azure VM, Azure App Service, work on Matter Management tool Legal Tracker (by Thomson Reuters) and I-Buy (SAP Ariba), requirements gathering, finalize plans, implement solutions, collaborate with groups (e.g., finance, operations, sales), Partner closely and flexibly with the Head of NBS LC and the Global Head of Operations Strategy, Digitization, and Automation, manage vendor relationships, act as the main point of contact with Thomson Reuters for troubleshooting, system updates, and new feature implementations. You have: B.E./B. Tech. in Computer Science/Telecom/Electronics Relevant experience of more than 6+ years Problem-solving mindset with strong analytical skills Excellent communication and ability to work with both technical and non-technical teams, Excellent command over the English language both verbal and written is a basic must for this role. Technical expertise in system configuration, data integration, and reporting. It would be nice if you also had: Project management certificate Experience in e-billing and matter management Ability to seamlessly excel in a multicultural environment across time zones. Willingness to learn and be sensitive to the dynamic nature of the business and the stakeholder/ customer expectations. Ability to work as an individual contributor and as part of a team. Ability to take initiative to drive for excellence, handle pressure and tight timelines. Configure, optimize, and maintain the Legal Matter Management system (Legal Tracker by Thomson Reuters) to ensure efficient usage and alignment with business needs. Ensure that data security, access controls, and compliance policies are strictly followed. Oversee data exchanges between Legal Tracker and Procurement (I-Buy SAP Ariba) Financial systems (SAP P20/P10), ensuring seamless integration for purchase requests, goods receipts, purchase orders, and invoices. Ensure data accuracy, consistency, and integrity across platforms. Engage with end users and stakeholders to gather requirements and assess feasibility. Provide first-line support for Legal Tracker issues, ensuring prompt resolution. Generate and optimize reports using Thomson Reuters' reporting engine. Contribute to solution design in the Business Intelligence (BI) space. Experience with Power BI is an asset. Effectively engage with end users/legal personal, functional support teams, and technical personnel. Facilitate cross-functional collaboration to ensure efficient system operations and data flow management.