Hybrid
Full Time
Do you want to join and support banking products with a focus on customer, business and ITIL processes? We are looking for you who want to work as a Problem Manager with us and join our exciting journey to digitize the financial market! If you are working as a Business Analyst or a Problem Manager today and want to continue your career, this is just right for you!
With us, you will be responsible
As a Problem Manager, you will play an important role in the Customer Success team of the Tietoevry Payments & Cash Management solutions. A central task will be Problem Management and analysis of the incident and changes being raised by the customer of the worlds biggest banks.
The role interacts with customers, service delivery managers, engineering teams and other SMEs to understand the customer problem and the customer need. After an analysis of the problem is done, you will drive the Root Cause Analysis and work on preventive problem management. You will bring business and domain knowledge to the teams, assisting them in developing Payments and Cash Management solutions for the future. Support and participate in testing the customer issues, as and when needed
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As a Problem Manager, you will be expected to be proactive and have control over the problem being analyzed. Establish a good professional relationship with the customer where the customer trusts you to be their reliable partner to grow their business and meet their client SLAs.
Your profile and experience
We seek you with previous experience from the role of Business Analyst in the Financial Sector where you have provided consulting and/or business analysis support in areas related to Global Payments & Cash Management. Specialists in any of these areas will be preferred and hands on experience with solutions for various products like direct debits, direct credits, payments, virtual accounts, cash management solutions, account solutions, multi-bank payments and ISO based payments.
We believe you have at least 6-10 years of experience from the role or in process and / or business analysis. You master English fluently in speech and writing.
We value that you as a person have the power to improve the financial sector and want to develop in a role where you can run IT and / or business-oriented change projects. You are genuinely interested in seeking new knowledge and experience, are results- and customer-oriented and used to working in Customer Success area. You should be a team player where you learn and share with the team.
Tietoevry
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