Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in hyderābād
>
Storable
>
Software Support Specialist

Software Support Specialist

Storable

0 years

4 - 6 Lacs

hyderābād

Posted:2 days ago| Platform: GlassDoor logo

Apply

Skills Required

software support service management communication flexibility

Work Mode

On-site

Job Type

Part Time

Job Description

Position Summary:

As an Inbound Call Center Agent/Back Office Support at Sparefoot, you will play a crucial role in
providing exceptional customer service to our customers post-reservation for North American consumers. You will handle inbound calls, emails, and SMS inquiries, offering support and assistance with reservation management, account information, and general inquiries. Additionally, you will be responsible for managing customer reviews, escalating issues as needed, and performing various back-office tasks to ensure efficient operations.

Key Responsibilities:

Inbound Call Handling:

o Answer inbound calls from customers seeking assistance with their reservations, accounts, or general inquiries.
o Provide accurate and timely information, resolving customer issues efficiently. o Document customer interactions and update relevant systems.

Email and SMS Support:

o Respond to customer inquiries and requests submitted via email and SMS.
o Provide clear and informative responses within agreed-upon timeframes.

Reservation Management:

o Assist customers with modifying, canceling, or extending their reservations.
o Ensure accurate and up-to-date reservation information in the system.

Customer Review Management:

o Monitor and respond to customer reviews on various platforms.
o Address customer concerns and provide solutions to improve their satisfaction.

Qualifications:

Excellent verbal and written communication skills in English
Strong customer service orientation and problem-solving abilities
Proficiency in using computers and relevant software applications
Flexibility to work in a fast-paced environment and handle multiple tasks simultaneously
Experience in a call center or customer service environment

More Jobs at Storable

Product Designer

Hyderabad, Telangana

5 - 5 yrs

Salary: Not disclosed

Product Designer

Hyderabad, Telangana, India

5.0 - 5.0 yrs

Salary: Not disclosed

Director, APAC People Operations

Hyderabad

11.0 - 15.0 yrs

INR 35 - 40 Lacs

Product Designer

Hyderabad

2.0 - 5.0 yrs

INR 6 - 10 Lacs

Director, APAC People Operations

Hyderabad, Telangana, India

12.0 - 12.0 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Storable

Technology/Software

Oakland

Login to

Please Verify Your Phone or Email

Confirm Action

Software Support Specialist