Software Support Executive

Job Description

Position: Product Implementation and Software Support Executive Job Role: ü Provide International client support and technical issue resolution via Chat, E-Mail, Ticketing System, Phone and Remote support ü Able to do Software Installation Remotely at customer PC ü Remote Troubleshooting of the customer queries ü Handling the technical query phone calls ü Conducting Product / Application online training for our customers ü Responsible for taking Inbound Calls of Potential customers ü Able to provide best-in-class customer service and resolution to customer queries Skills Required: ü Communicate fluently in English (Both written and verbal- Compulsory) ü Understanding of UK accent an added advantage. ü Exceptional ability to build and nurture relationships ü Excellent ability to communicate and work in a team ü Desire for a long-term career move ü Ability to stay up-to-date with latest technology ü Ready to work in UK shift timings (2 PM IST to 11 PM IST or 3 PM IST to 12 Midnight IST) Day of Working - Monday To Saturday ( Alternate Saturdays Off) Job Types: Full-time, Permanent, Fresher Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Leave encashment Shift: Rotational shift UK shift Ability to commute/relocate: Makarba, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: Customer support: 1 year (Preferred) Language: English Fluently (Required) Work Location: In person