Software Support Executive

Job Description

ROLES AND RESPONSIBILITIES Working with customers/employees to identify software problems and advising them for solution. Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet. Interact with customers to provide and process information in response to inquiries, concerns, and requests about software. Logging and keeping records. Analyzing call logs so you can spot common trends and underlying problems Updating self-help documents so customers/employees can try to fix problems themselves. Redirect problems to appropriate resource. Able to do client level meeting and also able to handle client call by company provided SIM Card Able to do independent demo of software product Location: Rajkot, Gujarat Position: 02 Experience : 6 months – 2 years (Freshers allowed) Technical Skills : Working with customers/employees, identify software issues, ability to resolve client queries, etc Job Type: Full-time Pay: ₹13,000.00 - ₹18,000.00 per month Shift: Day shift Work Days: Monday to Friday Weekend availability Work Location: In person