Software Support Engineer

Job Description

At Shipthis , we work to build a better future and make meaningful changes in the freight forwarding industry. Our team members arent just employees. We are comprised of bright, skilled professionals with a single straightforward goal - Evolve Freight forwarders towards Digitalized operations and help them become more efficient. As a company, were just the right size for every person to take initiative and make things happen. Join us on this journey to make a difference in how Digitalization evolves the Freight Forwarding industry. Learn more at www.shipthis.co Job Role The position requires strong problem-solving skills, excellent communication skills, and a customer-focused approach, the software support engineer will work closely with the developing team to resolve technical issues and bugs reported by customers Responsibilities Take ownership of customer issues reported and see problems through to resolution Research, diagnose, troubleshoot, and identify solutions to resolve customer issues Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Provide prompt and accurate feedback to customers Ensure proper recording and closure of all issues Prepare accurate and timely reports Document knowledge in the form of knowledge base tech notes and articles Follow the SLA for issues with respect to the severity. Desired qualifications include Proven working experience in enterprise technical support, IT support, or as a technical engineer Basic knowledge of JavaScript, HTML, and JSON Deep knowledge of the product that the technician is supporting. Strong problem-solving skills Excellent client-facing skills Excellent written and verbal communication skills familiarity with API calls We welcome candidates Who is Immediate Joining Female candidates returning to work after a career break are strongly encouraged to apply Whether youre seasoned or just starting out, if you have the skills and passion, we invite you to apply. We are an equal opportunity employer and are committed to fostering diversity and inclusivity. We do not discriminate based on race, religion, color, gender, sexual orientation, age, marital status, or disability status. Additional Details Location: Bangalore Job Type: Full-time Role: Software Support Engineer Industry Type: Software Product Functional Area: Support