Software Support Engineer |.NET | SQL

About the Role:

We are seeking a proactive and detail-oriented Software Support Engineer with strong experience in .NET and SQL to join our support team. In this role, you will provide technical assistance to users, troubleshoot and resolve software issues, and ensure seamless operation of our applications. You will work closely with development, QA, and customer success teams to deliver excellent support services.

Key Responsibilities:

• Provide Tier 2/3 support for enterprise software applications built on .NET technologies.
• Diagnose and troubleshoot application errors, performance issues, and database-related problems.
• Analyze and resolve SQL queries, stored procedures, and data-related issues.
• Collaborate with developers to identify and patch bugs or implement enhancements.
• Document support cases, resolutions, and procedures in the internal knowledge base.
• Monitor application logs, conduct root cause analysis, and recommend preventive solutions.
• Respond to incidents and service requests in a timely and professional manner.
• Assist in deployment, release validation, and environment setup for application updates.

Required Skills and Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 2+ years of experience in software support or a similar role.
• Strong knowledge of .NET Framework / .NET Core (C#).
• Proficiency in SQL Server with solid understanding of T-SQL, stored procedures, and performance tuning.
• Experience with debugging tools and logging frameworks.
• Excellent problem-solving skills and attention to detail.
• Strong verbal and written communication skills.

Preferred Qualifications:

• Experience with cloud platforms (e.g., Azure, AWS).
• Familiarity with CI/CD pipelines and DevOps practices.
• Exposure to web technologies (HTML, JavaScript, CSS) is a plus.
• Knowledge of REST APIs and integration techniques.

Job Types: Full-time, Permanent, Fresher

Pay: ₹13,000.00 - ₹30,000.00 per month

Work Location: In person