Software Solution Engineer

About Company:

Team1 Consulting is a leading System Integrator specializing in IT infrastructure, software, cyber security, cloud solutions, and generative AI domains. We deliver cutting-edge IT solutions tailored to drive innovation and accelerate business growth. Our expertise empowers organizations across industries to thrive in the digital era with customized, high-impact solutions that ensure success in an ever-evolving landscape.

Job Title :

Location :

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Job Summary :

We are seeking a skilled and experienced Software Solutions Engineer with specialization in HCL BigFix, AppScan, and Domino to join our Technology team. The ideal candidate will be responsible for implementing, managing, and maintaining various software solutions including HCL BigFix for endpoint management, HCL AppScan for application security, and HCL Domino for email and collaboration services. The role requires strong expertise in system administration, security compliance, and troubleshooting. Candidate will also be responsible for setting up the demo and POC and carryout the implementation independently.

Key Responsibilities:

HCL BigFix:

• Deploy, configure, and manage HCL BigFix for endpoint security and patch management.
• Monitor and ensure compliance with security policies across all managed endpoints.
• Develop and manage custom Fixlets, baselines, and policies.
• Troubleshoot and resolve BigFix-related issues.

HCL AppScan:

• Install, configure, and maintain HCL AppScan for web application security testing.
• Perform static and dynamic application security testing (SAST/DAST).
• Analyse security vulnerabilities and work with development teams to remediate issues.
• Ensure applications meet security compliance and industry standards.

HCL Domino:

• Administer, support, and maintain HCL Domino servers and applications.
• Manage email and collaboration services, ensuring high availability and security.
• Perform system upgrades, patching, and troubleshooting for Domino environments.
• Develop and enforce best practices for user access control, backup, and disaster recovery.

• Knowledge Base Management:

  Contribute to the development and maintenance of the knowledge base by documenting common issues and solutions, creating FAQs, and updating internal guides.

• Customer Interaction:

  Communicate clearly and professionally with customers, setting expectations and providing updates on the status of their issues.

• Process Improvement:

  Identify recurring issues and work with the team to develop solutions that improve overall support processes and reduce ticket volume.

• Training and Development:

  Stay current with industry trends and new technologies to continuously improve support skills and knowledge.

Qualifications:

• Experience:

  Previous experience in of various software solutions implementation is preferred.

• Technical Skills:

  Strong understanding of IBM and HCL Software

• Communication Skills:

  Excellent written and verbal communication skills with a focus on customer service.

• Problem-Solving:

  Strong analytical and troubleshooting skills with the ability to resolve issues efficiently.

• Organization:

  Ability to manage multiple tasks and priorities in a fast-paced environment.

• Education:

  Graduate / Postgraduate / Relevant college degree preferred.

Working Conditions:

• Office Hours:

  9 AM to 6 PM or 10 AM to 7 PM. At times job role may require you to work beyond office hours.

• Office Working Days:

  Monday to Friday except last Saturday of the month.

• Environment:

  A healthy office work culture that promotes well-being, productivity, and job satisfaction by offering supportive, respectful, and inclusive atmosphere.

• Travel:

  Willing to undertake official travel to client locations to help facilitate resolve various technical issues and participate in the customer cadence calls and meetings from time to time.