Software Engineering Lead Analyst - HIH - Evernorth

Job Description

Skills: SME in ServiceNow system applications and custom applications. Create, maintain, and enhance Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs including advanced scripting. Proven experience as a ServiceNow Developer with expertise in Flow Designer. Build and maintain automated workflows using Flow Designer Optimize and troubleshoot existing workflows to ensure efficiency and scalability. Experience designing, building and maintaining integration using Integration Hub, REST, SOAP web services Experience in Email notifications. Responsible for standard configuration, user administration, security, workflow, data management and integrations. Activate a plug-in, build reports, gauges, and homepages Set up Service Level Agreements (SLAs) and monitor SLA workflows Aiding in translating business requirements into technical requirements Experience working in Agile/Scrum methodologies Required Experience & Education: SME in ServiceNow system applications and custom applications. Total 5-8 years of experience needed. Bachelors degree or equivalent degree and work experience is required Bachelor's degree with Minimum 5 years of ServiceNow platform experience ServiceNow Certified Systems Administrator - Mandatory ServiceNow Certified Application Developer ServiceNow Certified Implementation Specialist ITSM (preferred) ITIL4 Certified