Posted:1 week ago|
Platform:
Hybrid
Full Time
Job Description:
• 5 years of strong production support (L1/L2) experience. • Working Knowledge in Java, Unix, Azure (Kubernetes and Dockers) & SQL. • Take ownership of user problems and be proactive when dealing with user issues. • Monitor all alerts and report any issue that may significantly impact the business. • Monitoring, analysing, troubleshooting problems, providing code fixes and testing. • Issue and query resolution. • Willing to work in 24x7 shifts on rotational basis. • Create/develop/utilize application monitoring solutions to enhance application availability and performance in production. • Conduct root-cause analysis and propose a corrective action plan. • Follow established set of processes while handling issues and for proper escalation of unresolved issues to appropriate internal/external teams. • Responsible for reports, requests (like RFP), Maintaining the SLA (Service Level Agreement) and account payable records. • Maintain logs of all issues and ensure resolutions according to quality assurance tests for all production processes. • Ensure on-time delivery of all assigned tasks incidents, problem tickets, etc. • Experience in handling Critical Incidents (P1 and P2) and Bridge call. • Adhere to the defined support delivery process/guidelines. • Problem Management, Incident Management, Change Management, SLA Compliance. • Excellent interpersonal skills, team player, proactive, self-starter and motivated.
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