Software Engineer

About Company

About Client:

Our client is a global digital solutions and technology consulting company headquartered in Mumbai, India. The company generates annual revenue of over $4.29 billion (₹35,517 crore), reflecting a 4.4% year-over-year growth in USD terms. It has a workforce of around 86,000 professionals operating in more than 40 countries and serves a global client base of over 700 organizations.

Our client operates across several major industry sectors, including Banking, Financial Services & Insurance (BFSI), Technology, Media & Telecommunications (TMT), Healthcare & Life Sciences, and Manufacturing & Consumer. In the past year, the company achieved a net profit of $553.4 million (₹4,584.6 crore), marking a 1.4% increase from the previous year. It also recorded a strong order inflow of $5.6 billion, up 15.7% year-over-year, highlighting growing demand across its service lines.

Key focus areas include Digital Transformation, Enterprise AI, Data & Analytics, and Product Engineering—reflecting its strategic commitment to driving innovation and value for clients across industries.

Location:PAN India

Years of Experience:6-8 Years

8-10 Years

Any Project specific Prerequisite skills

Conversational AI

Google Dialogflow

Generative AI

Detailed JD

Senior Conversational AI Engineer

Experience Required 6 - 10 Years

Job Summary

We are seeking a highly skilled and experienced Conversational AI Specialist with over 6 years of expertise in designing developing and optimizing intelligent virtual agents using Dialogflow CX Gemini Google Cloud technologies and multilingual capabilities The ideal candidate will be passionate about building scalable highperforming conversational experiences and driving innovation through AIpowered solutions

Key Responsibilities

Design and develop advanced conversational agents using Dialogflow CX Gemini and Google Cloud AI technologies

Implement and maintain multilingual bots ensuring seamless user experience across languages

Apply industry best practices for conversational design NLP tuning and bot performance optimization

Collaborate with crossfunctional teams including UX designers product managers and developers to deliver highquality AI solutions

Conduct regular performance audits and implement enhancements to improve bot accuracy response time and user satisfaction

Integrate conversational agents with backend systems APIs and thirdparty platforms

Deploy and manage conversational agents on Google Cloud infrastructure for scalability and reliability

Stay updated with the latest trends in conversational AI NLP Gemini and Google Cloud technologies

Provide mentorship and guidance to junior team members and contribute to knowledge sharing

Required Skills Qualifications

Minimum 6 years of experience in Conversational AI development

Strong handson experience with Dialogflow CX Gemini and Google Cloud AI frameworks

Proven track record of building and scaling multilingual conversational agents

Deep understanding of NLP intent recognition entity extraction and context management

Experience with bot performance tuning analytics and AB testing

Proficiency in JavaScript Python or other relevant programming languages

Familiarity with RESTful APIs webhooks and cloudbased integrations

Excellent problemsolving communication and documentation skills

Preferred Qualifications

Google Cloud Certification in AIML or Dialogflow

Experience with other conversational platforms eg Rasa Microsoft Bot Framework

Exposure to voice bot development and speechtotext technologies

Experience working in agile environments and using tools like JIRA Confluence etc