Software Developer II - ServiceNow

Job Description

Responsibilities and Impact: Play a critical role in driving the strategic direction and continual development of the ServiceNow platform. Collaborate with ServiceNow Administrators, Developers, Business Analysts, ITSM Process Leads, consulting partners, QA, and UAT stakeholders. Support the maturation of the ServiceNow platform by leveraging a diverse background in ITSM processes and mature implementations. Partner with Business Analysts and ITSM Process Leads to strategize, plan, and execute both regular and transformative updates. Assist in major project initiatives, enhancements, analysis, and provide day-to-day support. Adopt a flexible, agile approach to adapt to changing business needs and requirements. Contribute to business-as-usual updates, transformational initiatives, and platform health/stability activities to increase end-user productivity globally. Report to the ServiceNow Platform Lead and play an instrumental role in evolving ServiceNow offerings and providing innovative technical solutions to modernize the end-user experience. Play a key role within the ServiceNow development team, providing sound and scalable development/configuration recommendations that meet business requirements. Drive and support automated processes within ServiceNow to facilitate efficient business processes. Work within Agile methodologies to ensure efficient project execution. Integrate with and support the QA automation teams activities to ensure quality deliverables. Partner with the UX team to drive improvements to the overall user experience, including UI, processes, and information architecture. Keep abreast of developments in the ServiceNow platform and best practices to ensure cutting-edge solutions. Create resilient processes and applications that are dependent upon external APIs. Write and evaluate technical and functional requirements to ensure comprehensive project documentation. What Were Looking For: Basic Required Qualifications: Bachelor's degree in Computer Science, Information Systems, or Engineering, or equivalent work experience. 3-6 years experience in ServiceNow configuration, development, and management. Hands-on experience launching and managing multiple ITSM services. Demonstrable experience piloting and driving new modules and functionality. Strong ServiceNow development and scripting skills, particularly in JavaScript. Experience using the ServiceNow Glide JavaScript libraries. Experience with custom layouts using AngularJS. Demonstrable experience in scoped application development. Ability to take initiative without explicit direction. Strong interpersonal skills with the ability to work effectively in a cross-functional and multi-national team across multiple time zones. Proven ability to work independently and as part of a team in a fast-paced, dynamic environment. Excellent problem-solving skills and attention to detail. Experience in integrating third-party applications with ServiceNow. Familiarity with Agile development methodologies and practices. Additional Preferred Qualifications: Experience with ServiceNow upgrades or worked on ITSM and SRM modules with end-to-end deployment of code. Good communication skills, able to articulate challenges, blockers, and queries to stakeholders. Demonstrable experience in scoped application development. Ability to work effectively in cross-functional and multi-national teams, with a preference for working in the 12-9 PM IST window. Certifications like ITIL or CIS-ITSM will be a plus point.