Job Description

Purpose: We are seeking a detail-oriented Software Application Support Specialist to join our dynamic team. The ideal candidate will provide technical support and troubleshooting for our software applications, ensuring optimal performance and user satisfaction. Responsibilities : Support queries from customers and verify issues faced Interface with technology team to solve issues in defined timeline Train customers on various features of SIPL software solutions Analysis of customer issues, queries and improve response mechanism Interact with Product owner when required to report on the defect analysis, testing progress, and product functionality. Analyze test results and track product testing metrics. Prepare and present test reports. Change Management - Track and deliver change requests. Follow ups over e-mails and calls for sales to new and existing client. Follow ups with old clients over e-mails calls for chasing new requirements. Mailing satisfactory letter after order is completed. Constantly in touch with old clients. Sending Introduction Marketing mails to Clients.