Job Description Identifying hardware and software solutions. Troubleshooting technical issues. Diagnosing and repairing faults. Resolving network issues. Installing and configuring hardware and software. Speaking to customers to quickly get to the root of their problem. Talking customers through a series of actions to resolve a problem. Following up with clients to ensure the problem is resolved. Replacing or repairing the necessary parts. Supporting the roll-out of new applications. Providing support in the form of procedural documentation. Testing and evaluating new technologies. Conducting electrical safety checks on equipment. Be able to travel to the clients location or connect through a remote link when needed. Technical Requirements Degree in computer science or information technology. Certification in Microsoft, Linux, or Cisco is advantageous. (Optional) Prior experience in tech support, desktop support, or a similar role. Proficiency in Windows, Linux and virtual environments Sound knowledge of operating systems, software applications, and connecting systems. Good knowledge about software systems, chipsets, peripherals, and memory modules to quickly resolve issues. Good knowledge about networking, routers, firewall, switches, wifi devices. Experience with remote desktop applications and help desk software. Attention to detail and good problem-solving skills. Excellent interpersonal skills. Good written and verbal communication.

Please below JD for ELK with ELK Cloud SAAS based migrations and implementations. Elastic certification is Mandate.Job Description:We are looking for an experienced ELK Cloud SaaS Engineer with a strong background in ELK Stack (Elasticsearch, Logstash, Kibana) and Grafana. The ideal candidate should have hands-on experience in migrating and implementing ELK solutions in a Elastic SaaS environment and optimizing observability frameworks for enterprise applications.Key Responsibilities:ELK Cloud Migration & Implementation: Lead end-to-end Elastic Cloud SaaS migrations, ensuring seamless integration and scalability.Observability & Monitoring: Design and implement logging, monitoring, and observability solutions tailored for cloud-based architectures.Kibana & Grafana Dashboards: Develop advanced real-time visualizations and dashboards for enhanced system performance tracking.Log Ingestion & Processing: Configure and optimize Logstash pipelines to manage structured and unstructured log data.Elasticsearch Performance Tuning: Optimize indexing, storage, search, and cluster performance in a cloud environment.Security & Compliance: Implement role-based access controls, encryption, and security best practices for Elastic Cloud deployments.Incident Response & Troubleshooting: Set up proactive alerting systems and troubleshoot issues in real-time.Required Skills & Qualifications:5+ years of hands-on experience with ELK Stack in large-scale cloud deployments.Expertise in Elastic Cloud SaaS migrations and best practices.Strong knowledge of AWS/GCP/Azure logging and observability solutions.Experience with log pipeline management (Logstash, Fluentd, Kafka, etc.).Proficiency in writing and optimizing Elasticsearch queries for analytics.Hands-on experience with Terraform, Ansible, or Kubernetes for cloud automation (preferred).