Soft Services-P1

Job Description

Ensure facilities management, including utility operation and maintenance, for all offices. Oversee FM utility operations, fabric and facility upkeep, and office equipment management. Ensure the functioning of critical infrastructure, including security systems and critical equipment management. Manage soft and hard services across multiple locations in India. Interior Fit-Outs and Ergonomics: Manage and supervise interior fit-outs, office design, and ergonomics. Participate in retro-fit projects and office ergonomics, including arranging ergonomic sessions and handling medical services. Team Management: Provide guidance to facilities service delivery team members, ensuring accurate budgeting for all expenses. Manage a team of staff and outsourced resources, working closely with them to discharge responsibilities. Plan, organize, direct, and control team activities to provide prompt and efficient services to internal customers and stakeholders. Chair regular team meetings, assisting the team in managing their actions and responsibilities. Business Engagement: Set up and manage regular engagement with business to solicit feedback and address service-related issues. Schedule and lead business engagement forums, prepare action plans based on feedback, and communicate progress to the business. Risk Management and Compliance: Develop and maintain a Business Continuity Plan (BCP) for facilities, ensuring team members are educated on it. Manage risk, disaster scenario planning, and emergency response training. Ensure feedback is addressed with action plans, closure dates, and updated status until resolved. Collaboration and Communication: Work closely with IT, HR, and Finance support functions, holding regular information exchange and collaborative sessions. Document actions agreed upon in meetings and follow through to closure. Vendor and Budget Management: Manage vendor relationships, work stream budgets, and procurement of vendors. Maintain and control work stream budgets, raising major deviations or accruals in time. Performance Measurement: Employee satisfaction levels and business acceptance of service delivery. Innovation and continuous improvements. Zero business disruption. Budget tracking and maintaining accurate accruals. Client satisfaction and savings. Goal setting, reporting, tracking, and delivery. Additional Responsibilities: Ensure healthy and hygienic operation of canteen/cafeteria through identified vendors. Manage canteen and cafeteria operations, including menu planning, food testing, and conducting food festivals. Maintain a vendor tracker and contract management tool, continuously evaluating vendor services. Collaborate with the procurement team for vendor finalization. Analyze, develop, and execute support systems for safety, housekeeping, maintenance, pantry operations, reprographics, office stationery, and parking management. Ensure effective transport services and compliance. Undertake regular audits and prepare action plans. Arrange annual events, conferences, seminars, and other functions. Manage office space, including storage and workspace management, and report space utilization. Qualifications: Bachelors degree in Facilities Management, Business Administration, or a related field. Proven experience in managing soft services within a facilities management environment. Strong leadership and team management skills. Excellent communication and interpersonal skills. Knowledge of health and safety regulations and best practices. Ability to manage budgets and financial reporting. Strong problem-solving and decision-making abilities.