3.0 - 7.0 years

0 Lacs

pune, maharashtra

On-site

As a Service Design Strategist, you will leverage your 3+ years of experience in service design or digital experience strategy to lead the design of service blueprints and digital customer journeys in alignment with business outcomes. Your expertise in journey mapping, blueprinting, and service modeling will be crucial in identifying pain points and opportunities in the customer experience. You will be responsible for translating complex functional and nonfunctional requirements into actionable service design strategies, ensuring a solid understanding of digital platforms, design systems, and UX principles. Collaboration is key in this role, as you will partner with product, UX, and engineering teams to integrate service design into product development. Facilitating workshops and design sprints to co-create with stakeholders will be part of your routine, along with maintaining and updating service design documentation using tools like SharePoint and Mural. Your ability to apply sociocultural trends to innovate service designs will be highly valued, as you manage the service layer of digital products, including onboarding, support, and in-product guidance. You will advocate for user-centered service solutions across the customer journey, measuring and iterating on service design improvements based on customer feedback and business KPIs. Overseeing the service design process for medium to large projects, you will ensure alignment with delivery timelines and business objectives, using prototypes to communicate service design concepts clearly and tracking the impact of service improvements through performance indicators. To excel in this role, you should have a Bachelors/Masters in Design, Human-Computer Interaction, or equivalent experience, along with experience in e-commerce, SaaS, or platform-based digital services. Your strong problem-solving skills and ability to adapt to changing business needs will be essential in driving delivery and impact within the organization.,

Posted 3 days ago

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