SNOW-Support-Senior

Role & responsibilities

The opportunity

•     ServiceNow Platform administrator (Senior)
•     Experience: 3 to 6 years experience
  

Your key responsibilities

•     ServiceNow Platform administration and maintenance activities
•     ServiceNow vendor coordination.
•     Incident Management, Change and Problem Management.
•     Major Incident handling and complex troubleshooting.
•     Develop clear and concise technical & process documentation.
•     Understand new ServiceNow features and unused module functionality to drive platform expansion and adoption.
•     Service operations and escalated support, assisting in the management of the ServiceNow service, including core configuration, user administration, core application administration and service administration and upgrades.
•     Manage the setup, administration and configuration of Field System Support applications and tools.
•     Investigate technical solutions and coordinate with support teams to validate accuracy of the online support documentation.
  

Skills and attributes for success

•     Have experience in ServiceNow L2 and L3 support or in ServiceNow development.
•     Strong vendor and relationship management skills
•     A strong core production support engineer with a solid background in the UNIX, Windows & Java scripting.
•     An ‘all-rounder’ with experience and knowledge in a variety of technologies including Oracle, MSSQL, Sybase, HTML/CSS, REST
•     Strong knowledge of Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, Jelly, CSS, PERL scripting) PowerShell
•     Minimum 4+ years of JavaScript experience including usage of jQuery, Bootstrap and AngularJS frameworks.
•     Minimum 4+ years of hands-on experience on the below ServiceNow modules (Recommended):

• Must Have:

  ITSM, CMDB, Service Portal, CSM, Custom Applications, ServiceNow Family Upgrades, ITIL Foundation

• Good to have:

  HRSD, ITOM, Discovery, IRM, SecOps
•     Appreciation, knowledge and experience of competitive industry standard monitoring technologies and solutions would be advantageous.
•     ServiceNow Certified Systems Administrator 
•     Certified Application Developer Certification     
•     Have excellent oral and written communication skills (English)
•     Be a Self-Starter, highly self-motivated individual with robust decision-making capability.
•     Be delivery focused and used to working within tight deadlines and able to identify problems at an early stage.
•     Be a 'team player' but also able to work autonomously.
•     Possess strong analytical and problem-solving abilities.
•     Be a structured, methodical thinker with a keen eye for detail.
•     Be confident and able to convincingly structure, summaries, present and challenge thoughts, or ideas.
•     Be appropriately assertive with excellent relationship building and stakeholder management skills.
•     Excellent business communication skills
•     Education in Information Technology or equivalent working experience
•     Have exposure to working in shifts and on-call support.
  

To qualify for the role, you must have

•     Java, Java Script
•     RESTful Webservices
•     Angular JS
•     HTML, CSS, SOAP, REST
•     API handling
  

Preferred candidate profile