SME/Lead/Associate Manager - PV

Job Description

Responsibilities: Thorough understanding of ICSR and /or literature monitoring process including all related guidelines/regulations. Provide required guidance and support as applicable to the Team lead and SMEs on operational and domain aspects as necessary. Ensure tasks are assigned to the team members to meet deliverables in accordance with SLAs and KPIs. Work closely with the team and client (as applicable) to identify and mitigate risks to meet the timelines, address/seek clarity for queries, if any and escalate when necessary Ensure that all assigned goals (e.g., utilization and efficiency) are met for self and team as set for the performance year. Conduct performance management for the team members. Support in the functional capability development of team members and Team lead as applicable. Conduct process training as required and per project needs. Proactively provide qualitative suggestions for improvements in process and workstreams leading to greater efficiencies. Contribute towards strengthening of the business process (client /internal project workflows) / workstream specific processes. Develop and maintain assigned departmental quality system procedures, instructions and provide training as necessary both within and outside the department. Show more Show less