1 - 6 years

5 - 6 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

SME Operations - Job Description
SME Operations
Role & Responsibilities
  • Support to advisor and monitor performance.
  • Handle voice call and chat.
  • Perform transaction monitoring evaluation.
  • Groom new hires and provide floor support to enhance customer service.
  • Identify root cause issues and recommend solutions.
Preferred Candidate Profile
  • Excellent written and verbal communication skills.
  • Strong customer service aptitude.
  • Experience handling voice and chat transactions.
  • International experience preferred.
  • Conduct audits of processes and transactions.
  • Knowledge of quality metrics and guidelines.

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