Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in bengaluru
>
Spes Manning Solutions LLP
>
SME Operations (BFSI domain)

SME Operations (BFSI domain)

Spes Manning Solutions LLP

3 - 5 years

|

5 - 6 Lacs

Posted:23 hours ago| Platform:

Apply

Skills Required

voice process communication skills banking operations bfsi international voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

SME Operations (BFSI domain) - Job Description
SME Operations (BFSI Domain)
Role & Responsibilities

Groom new hires and provide floor support to enhance customer experience.
Provide real-time support to advisors and monitor performance.
Identify root cause issues and recommend solutions.
Effectively monitor and evaluate performance.
Provide appropriate coaching and evaluation feedback to advisors.
Handle voice calls and chat within their skill set.
Perform transaction monitoring evaluations.
Create, maintain, and execute coaching plans to ensure up-skilling to meet and exceed performance targets.
Work collaboratively with customers to deliver high levels of First Contact Resolution and customer satisfaction.

Preferred Candidate Profile

Excellent written and verbal communication skills.
Strong customer service aptitude.
Strong Excel and analytical skills are an added advantage.
Flexible, sensitive, and open-minded when dealing with customers.
Expertise and proficiency in banking products, preferably credit cards.
Experience handling voice and chat transactions.
Knowledge of quality metrics and guidelines.
Experience in coaching individuals via observation, feedback, mentoring, and task demonstration.
Ensure the highest standards of service delivery are maintained, monitoring quality performance and providing feedback to team members.
Conduct audits of processes and transactions to identify areas for improvement.
Implement process improvements to optimize efficiency and customer satisfaction.

Perks and Benefits

More Jobs at Spes Manning Solutions LLP

Actuarial Specialist

mumbai, bengaluru

INR 18 - 27 Lacs

CSA/CSE-International Voice & Blended 5-Day Work

pune

Experience: Not specified

INR 3 - 6 Lacs

Associate- Global Customer Support/Immediate Joiners/5 Days Work

pune

Experience: Not specified

INR 2 - 6 Lacs

Windows Server Support Hiring | Voice | Pune

pune

INR 3 - 8 Lacs

International Voice Process Executive

bengaluru

Experience: Not specified

INR 3 - 8 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play

App Store

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Spes Manning Solutions LLP

RecommendedJobs for You

SME Operations (BFSI domain)

Spes Manning Solutions LLP

bengaluru

SME-RCM Customer & PT Services

hyderabad

Subject Matter Expert

Made A Way Pvt Ltd

noida, uttar pradesh, india

SME, Operations

Spes Manning Solutions LLP

bengaluru

SME operations

Spes Manning Solutions LLP

gurugram

SME Operations (BFSI domain)

Spes Manning Solutions LLP

bengaluru

Tech Delivery Subject Matter Expert

kolkata

Tech Delivery Subject Matter Expert

bengaluru

CTS Walk in 14th Nov Process Associate/ Subject matter Expert

hyderabad

Subject Matter Expert

mumbai, maharashtra, india