Job Description

Role & responsibilities Job title Sleep technician Reports to AM Operations Job purpose To ensure all the visits to patient for installing, removal, sleep study report generation and physician meetings are not deviated from the schedule. To ensure for addressing all the schedule for conducting sleep studies, explaining and convincing patient about the health condition in coordination with referring physician. To ensure to coordinate with the internal team to execute uninterrupted service delivery. Duties and responsibilities Day to day visit to meet consultants and other hospital staff to get the leads. Promoting healthcare services to the potential doctors and other healthcare providers Coordinate with internal staff for arranging various doctor engagement activities like CME, RTM and demo and trial in hospitals. Maintain daily visit tracker to doctors and healthcare providers Coordinate with other departments for smooth execution of leads Connect/communicate with customers on a daily/weekly/monthly basis via call/message to as per the protocol defined. Document customer interactions, including phone calls and messaging and tracking health metrics. Create a feedback loop between customers, coaches, and Customer Support, Operations, referring physician and Product teams to help improve the customer and coach experiences. Work on creating content for relevant blog posts and content emails for our customers. Work on updating daily numbers in the excel sheet and publishing the EOD/weekly and monthly reports. Collection of payment through digital gateway and daily reconciliation of the same. Authorities Make appropriate, timely and safe decisions on the management plan of the beneficiaries/customers in coordination with the health coach and referring physician. Qualifications Education: Skills & Abilities: Passion for health and wellness industry Stays up to date with current trends and update in the market Organized, detail-oriented team player with an ability to multitask in a fast-paced environment. Strong communication skills - writing, typing and phone. Must be open to feedback and have a desire to continuously learn and grow. Good computer proficiency - Proficiency in MS Office (Word, Excel and Power point) Flexible to work in any shift. Should be proficient in Hindi and English mandatory Reginal languages needed: (any one of the below) Telugu Tamil Malayalam Kannada Experience: Minimum 1 years of experience in sleep technician Working conditions Should be flexible to work in rotational shifts, on Sundays and public holidays Physical requirements Work week: 6 days a week Shift timings: Rotational Shifts Job location: Hyderabad Direct reports Direct reporting to project lead/ line manager