Shift & Week-off - Night Shift with Sat-Sun weekly offExperience - 2-4 Years in the same role or As A SMEHandling Client communication through emails and conference calls.Establish and convey targets to the team members.Monitoring target achievement on hourly basis.Goal Setting.Attendance managementLeave ManagementRe-distribution of volume to manage absenteeism in the team.Ensuring team meets the TAT on daily basis.Meeting Client & Senior Management expectations.Adhering to Employee Retention PolicyKeeping Employee Attrition as low as possible.Doing Training Need Analysis of the team membersProviding Floor SupportWorking on Under Performers within the team to get them upto the mark.Achieving Quality % as per the SLA.Working on Process Improvements.Doing FMEA, RCA & BCP.Conducting Performance Reviews - Monthly & Annually.Maintaining Daily, Weekly and Monthly Reports and presenting the team performance to senior management.Motivating the team membersLead By Example.Determine Star Performers from within the team and recommend them for R&R.Listen to Team Members feedback / concerns and resolve grievances / conflicts if any.Encourage Team Building Activities.Forecast challengesProficient in MS-Excel and MS-PowerpointDecision making & Time Management Skills Walk- In: Walk in date: 20-Mar-25 onwards Walk in time: From 11 am to 7 pm Venue: Skylark Global BPO Services Pvt. Ltd. Hockey Stadium Road, Shenda Park, Near Siddhant Hospital, Kolhapur - 416012