Site Reliability Engineer 2 (SRE 2)

Overview

Key Responsibilities

• Infrastructure Reliability and Technical Leadership
• Ensure high availability, scalability, and performance of systems through proactive monitoring, automation, and continuous improvement.
• Lead efforts in improving infrastructure observability using tools like Prometheus, Alertmanager, Grafana, and other telemetry systems.
• Serve as an escalation point for complex technical incidents and outages, providing guidance to SRE 1 engineers.
• Team Oversight and Performance Management
• Provide technical and operational leadership to SRE 1 engineers, ensuring daily tasks are executed as per standards.
• Review SRE 1 work regularly to ensure adherence to best practices, SOPs, and incident response protocols.
• Mentor and train junior team members to enhance their technical skills and operational understanding.
• Conduct regular feedback sessions and contribute to performance evaluations.
• Shift Management and 24/7 Coverage
• Design, implement, and manage rotating shift schedules to ensure optimal 24/7 support coverage.
• Monitor shift adherence, workload distribution, and overall team health.
• Ensure proper handovers between shifts with complete documentation and context sharing.
• ITSM Process and Compliance
• Own and enforce ITSM processes, including Incident Management, Change Management, Problem Management, and Service Request Fulfillment.
• Ensure that all incidents, changes, and problems are logged, categorized, and resolved or escalated as per SLA.
• Continuously assess and improve ITSM processes in collaboration with internal stakeholders and audit teams.
• Incident and Problem Management
• Lead major incident investigations and coordinate response efforts across teams.
• Oversee root cause analysis and implementation of long-term fixes for recurring issues.
• Maintain detailed incident logs and postmortem reports for high-priority incidents.
• Change and Maintenance Oversight
• Review and approve change requests initiated by SRE 1 or other team members.
• Ensure execution of maintenance tasks adheres to predefined SOPs and does not impact system stability.
• Track and analyze impact of changes to continuously improve reliability metrics.
• Reporting and Stakeholder Communication
• Create and present weekly/monthly reports on SRE metrics, team performance, incident trends, and capacity planning.
• Collaborate with cross-functional teams, including engineering, QA, support, and product, to align operational goals.
• Provide updates to leadership on key incidents, system health, and team productivity.