Showroom Floor manager (Female)

Job Title: Floor Manager (Female candidates only)

Industry: Saree Showroom Retail / Fashion Industry
Location: [Specify Location]
Reports to: Store Manager / Retail Head
Experience Required: Minimum 3 years in retail/saree showroom or fashion industry

Job Overview:

As a Floor Manager, you will be responsible for overseeing the day-to-day operations on the showroom floor to ensure a seamless shopping experience for customers. You will lead a team of sales staff, handle customer queries, manage visual merchandising, oversee CRM activities, and ensure store targets and operational standards are met. The ideal candidate should have hands-on experience in the saree showroom retail industry or fashion retail, with strong leadership skills, a passion for customer service, and experience in maintaining customer relationships.

Key Responsibilities:

1. Team Management & Leadership:

• Supervise and lead a team of sales associates, ensuring high levels of customer service and team productivity.
• Assign daily tasks to staff and monitor performance to meet sales targets and operational goals.
• Conduct regular training and coaching to ensure employees are knowledgeable about product offerings and customer service practices.

2. Customer Service & Sales:

• Assist customers in product selection, styling advice, and offer personalized recommendations based on customer preferences.
• Resolve customer complaints or issues promptly and professionally, ensuring customer satisfaction.
• Maintain a high standard of customer service, with the goal of achieving repeat business and building customer loyalty.

3. CRM (Customer Relationship Management):

• Manage and nurture customer relationships by utilizing CRM tools and databases to track customer preferences, purchase history, and feedback.
• Follow up with customers post-purchase to ensure satisfaction, resolve issues, and encourage repeat business.
• Organize and lead customer loyalty programs, special offers, and promotions to engage and retain customers.
• Work with the marketing team to create personalized communications for customers, including newsletters, special invitations, and offers.
• Monitor and evaluate customer feedback and reviews to improve the customer experience.

4. Operational Efficiency:

• Ensure smooth store operations, including managing opening and closing procedures, cash handling, and maintaining security protocols.
• Uphold store policies and procedures, ensuring compliance with safety regulations.
• Manage the store’s schedule, ensuring adequate floor coverage during peak hours.

Experience required:

• Minimum of 3 years of experience in the retail industry, preferably in saree showrooms, fashion retail, or apparel sales.
• Proven track record of leading a team and achieving sales targets.
• Experience in CRM tools or customer relationship management is a plus.

Education and qualifications:

• Graduate or A degree or diploma in Fashion, Retail Management, or any related field is preferred.

Skills Required:

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Knowledge of the saree industry, fabric types, and fashion trends.
• Ability to work under pressure and meet deadlines.
• Excellent customer service orientation.
• Detail-oriented with a keen eye for visual merchandising and store presentation.
• Proficiency in CRM systems or related software.

NOTE - Interested candidates can share their CV at 9644322004 or mail us at hr@bscnext.com.

Job Type: Full-time

Pay: ₹20,000.00 - ₹23,000.00 per month

Benefits:

• Provident Fund

Work Location: In person