Designation: Team lead / Senior Team lead - Nightshift Preferable Notice period: Immediate Joiners Roles & Responsibilities: Client Invoice Reconciliation & Billing Manage client invoice reconciliation and billing process which includes but is not limited to the following: Monthly reconciliation of approximately 1000+ invoices to ensure timely and accurate invoicing to our customers Review contract terms to validate exceptions Ensure there is efficient communication with internal and external stakeholders throughout the process Manage end-to-end process to ensure adhesion to strict client deadlines Ensure that team meets Finance SLAs in place with clients Monitor and report on SLA performance Process Improvement Lead development of internal controls with focus on process improvement and automation Liaison with internal IT team as required to report any system errors and identify any opportunities to enhance and improve current IT capabilities Analysis of Spend for clients to identify opportunities for savings Management of 10 15 employees involve recruitment process for new team members and manage onboarding and training Ensure all team members have clear KPIs and development plans Undertake annual performance reviews and career progression plans for direct reports Ability to work and communicate effectively with all levels of staff (including entry level and senior level employees) Client & Supplier Relationships Communicate effectively with internal and external stakeholders with a focus on client and supplier interactions Create effective monthly reporting for clients to update and handover the monthly reconciliation process Carry out analysis and present statistical data to different levels of management within our airline partners Carry out training of suppliers where needed to ensure they understand the expectations and deliver accurate and timely invoices month to month Develop an in-depth knowledge of clients proprietary software, which processes all bookings and delivers a closed loop invoice solution team Ensure all policies/procedures and communications are kept up to date Desired Skills/ Experience Bachelors degree in accounting or finance is preferable Self-starter with 10+ years of experience in fast-paced environment Must have experience in accounts reconciliation or invoice validation process Ability to work proactively and independently Hands-on, problem-solving attitude and excellent analytical skills Ability to work and communicate effectively with all levels of staff (including entry level and senior level employees) Shows attention to detail and ability to produce high quality work Ability to work with and understand diverse cultures here and abroad Proficiency in NetSuite is an added advantage Advanced MS Office skills

Job Title: Research Analyst - AP//Invoicing (Rotational shift timings) Job Overview: We are seeking a detail-oriented and Invoicing Specialist to join our team. In this role, you will be responsible for managing invoice data, resolving any discrepancies, and ensuring compliance with invoicing policies. If you have a keen eye for detail, strong organizational skills, and experience in invoicing or data entry. Key Responsibilities: Prepare and process invoices for vendors and clients on time Accurately enter invoicing information into the system and maintain updated records Ensure data integrity by checking for accuracy and completeness in all invoicing activities Prioritize and manage multiple invoicing tasks and deadlines efficiently Collaborate with vendors and internal teams to address invoicing issues, resolve queries, and provide status updates Identify and resolve discrepancies in invoices or financial records to prevent errors Handle and resolve any billing disputes or discrepancies between vendors or clients and the company Prepare and submit daily reports on invoicing activities and the status of open invoices for review Ensure all invoicing processes are in line with company policies, industry standards, and regulatory requirements Skills and Qualifications: Experience: Proven minimum 2+ years of experience in US calling, invoicing, or a similar administrative role Attention to Detail: High level of accuracy and attention to detail to ensure the correctness of invoicing and financial data Organizational Skills: Ability to manage multiple tasks simultaneously while maintaining high levels of organization and meeting deadlines Communication Skills: Good written and verbal communication skills to interact with internal teams and global vendors Problem Solving: Ability to identify issues in invoicing and financial records and resolve them effectively Dispute Resolution: Strong skills in handling and resolving billing disputes professionally and efficiently Compliance Knowledge: Understanding of invoicing US TAX regulations and company policies related to billing Notice period - Immediate to 30 / 60 days

Job Title: Research Analyst - Invoicing (Rotational Shifts) Job Overview: We are seeking a detail-oriented and organized Data Entry and Invoicing Specialist to join our team. In this role, you will be responsible for managing invoice data, resolving any discrepancies, and ensuring compliance with invoicing policies. If you have a keen eye for detail, strong organizational skills, and experience in invoicing or data entry. Key Responsibilities: Prepare and process invoices for vendors and clients on time. Basic understanding of various telecom carrier data and invoices Able to comprehend, analyze and input telecom invoice data Accurately enter invoicing information into the system and maintain updated records. Ensure data integrity by checking for accuracy and completeness in all invoicing activities. Prioritize and manage multiple invoicing tasks and deadlines efficiently. Collaborate with vendors and internal teams to address invoicing issues, resolve queries, and provide status updates. Identify and resolve discrepancies in invoices or financial records to prevent errors. Handle and resolve any billing disputes or discrepancies between vendors or clients and the company. Prepare and submit daily reports on invoicing activities and the status of open invoices for management review. Ensure all invoicing processes are in line with company policies, industry standards, and regulatory requirements. Skills and Qualifications: Experience: Proven experience in data entry, invoicing, or a similar administrative role. Attention to Detail: High level of accuracy and attention to detail to ensure the correctness of invoicing and financial data. Organizational Skills: Ability to manage multiple tasks simultaneously while maintaining high levels of organization and meeting deadlines. Communication Skills: Good written and verbal communication skills to interact with internal teams and external vendors. Problem Solving: Ability to identify issues in invoicing and financial records and resolve them effectively. Dispute Resolution: Strong skills in handling and resolving billing disputes professionally and efficiently. Compliance Knowledge: Understanding of invoicing regulations and company policies related to billing.

Key Responsibilities Process offline reservation requests received; no direct client communication is required; all work is assigned and tracked internally by supervisors. Proactively contact hotels and suppliers by phone to secure bookings, especially in cases where inventory is limited or arrival times are outside normal windows. Handle assigned transaction queues based on client, location, and priority as determined by supervisors. Complete all required operations agent training and certification, adhering to established API procedures and SOPs. Escalate critical issues to the appropriate management hierarchy as needed for resolution. Maintain operational proficiency through regular queue work, even outside of IROP events. When not engaged in above support, assist with folio collection and once trained, may support credit card reconciliation tasks. Demonstrate flexibility with shift assignments, including potential overnight and weekend work, and willingness to work overtime during major disruption periods. Desired Skills & Qualifications Bachelor's degree or equivalent; recent graduates or those with less than one year of work experience are encouraged to apply. Strong computer literacy and ability to quickly learn new reservation and workflow systems. Excellent verbal, written, and nonverbal communication skills; must be comfortable engaging by phone with hotels and suppliers and collaborating with supervisors. Ability to prioritize tasks in a fast-paced, high-pressure environment, following direction and adapting to changing priorities. Strong logical reasoning and problem-solving skills; ability to think on your feet and respond to unexpected scenarios (e.g., estimating, basic numerical reasoning). Team-oriented, punctual, and reliable, with a positive, proactive attitude and a hunger to learn and grow. Willingness to work flexible hours, including overnight and weekends, as required by operational needs.