Ship Manager – Kolkata

Company Description

Antara River Cruises pioneers luxury river cruising in India, offering travelers unique access to untouched destinations. Their focus on unmatched hospitality and exceptional attention to detail promises immersive and memorable experiences. With a commitment to creating exclusive journeys, Antara provides a unique blend of exploration and luxury. The company is dedicated to delivering world-class service and unforgettable adventures along India's majestic rivers.

Role Description

We’re seeking a dynamic Ship Manager to oversee onboard operations and deliver exceptional guest experiences. The ideal candidate will come from a strong Food & Beverage background, with proven leadership, communication, and problem-solving skills.

This is a full-time, on-site role for a Ship Manager located in Kolkata. The Ship Manager will oversee the management and operations of the vessel, ensuring smooth and efficient execution of day-to-day activities. Responsibilities include supervising crew members, managing vessel operations, implementing maritime policies, overseeing maintenance procedures, and ensuring compliance with safety regulations. The role also involves planning, coordinating, and executing various projects onboard to enhance operational capabilities.

Qualifications

Proven experience in Ship Management, including overseeing vessel operations and day-to-day activities

Strong background in Navy or Maritime operations and familiarity with applicable regulations

Skills in Project Management, including coordinating and executing onboard projects efficiently

Knowledge of safety and compliance standards in the maritime industry

Excellent leadership, organizational, and problem-solving skills

Relevant certification in maritime or vessel management fields is a plus

Ability to work collaboratively with diverse teams and adapt to dynamic work environments

Prior experience in cruise, ship, or hotel operations (preferably luxury brands).

Strong F&B service and operations background.

Excellent communication and leadership qualities.

Skilled in guest handling and conflict resolution.

Proactive problem solver with a focus on quality and service.

Fluent in English; knowledge of regional languages is a plus.

Key Responsibilities

Oversee all onboard operations including F&B, kitchen, housekeeping, and guest services.

Lead, train, and motivate a multicultural crew with professionalism and empathy.

Ensure impeccable hospitality standards and guest satisfaction.

Handle guest interactions and resolve issues with tact and efficiency.

Coordinate with shore-side teams for logistics, provisioning, and voyage planning.

Monitor compliance with safety, hygiene, and service protocols.

Conduct performance reviews and ensure smooth operational flow.