Role Summary At Shipglobal the incumbent will be responsible for practicing day to day financial and accounting activities including (but not limited to) accounting, monthly and annual reporting, taxation, reconciliations, vendor management, audits etc. Key Responsibilities: Managing the day-to-day financial operations, including journal entries, accounts receivable/payable, and managing financial technology systems. Preparing and analyzing financial statements (e.g., income statements, balance sheets, cash flow statements) Working on managing budgets and forecasts along with the larger team Ensuring accurate and timely accounting processes, including bank reconciliations and ledger maintenance. Overseeing the preparation and filing of tax returns. Coordinating and completing financial audits. Maintaining internal controls and safeguards for financial transactions. Analyzing financial data and trends to identify areas for improvement and profitability. Developing and implementing financial strategies to achieve business objectives. Preparing financial reports and presentations for senior management and stakeholders. Supervising and mentoring accounting staff, ensuring they have the necessary skills and training. Staying up-to-date on industry trends and regulatory changes. Person Specifications Qualified CA with minimum 2 years - 4 years of experience Strong knowledge of accounting principles, financial regulations, and tax regulations in India. Working knowledge on Microsoft Office Suite and Tally (non negotiable) Should have worked with Senior Stakeholders in current or previous roles Effective communication skills - written and verbal Problem solving & decision making Ability to work in a dynamic environment Resilient High on customer centricity - both internal and external

Job Title: Customer Support Executive/KAM Support Location: Shipglobal Corporate Office Department: Customer Service About the Role : We are seeking a motivated and customer-oriented Customer Service Executive to join our team. This role involves handling customer inquiries, resolving complaints, and ensuring a seamless experience across multiple communication channels (phone, email, chat). The position is key to maintaining strong customer relationships and includes analyzing data to generate reports and provide insights for process improvements. Key Responsibilities: 1. Customer Interaction : -Respond promptly and professionally to customer queries via phone, chat, and email. -Provide accurate information and solutions to customer issues. -Resolve complaints and customer concerns efficiently, ensuring customer satisfaction. -Escalate complex issues to other support teams when necessary. 2. Record Keeping: -Maintain detailed and accurate records of customer interactions, transactions, and feedback using the internal ticketing system and other tools. -Ensure all relevant data is logged for follow-up actions and future reference. 3. Product & Policy Knowledge: -Stay up to date with product knowledge, company policies, and industry trends to provide accurate and timely information to customers. -Communicate product updates or changes to customers as required. 4. Reporting: -Generate regular reports basis process requirement for management review. 5. Collaboration: -Work closely with other teams to ensure customer issues are resolved efficiently. -Share feedback and insights with team members to enhance service quality and efficiency. Skills & Qualifications: -Language Proficiency: Excellent verbal and written communication skills in English and Hindi (mandatory). -Technical Skills: Proficiency in using customer service software, CRM systems (e.g., Zendesk, Freshdesk), -Microsoft Office Suite (Excel, Word, Outlook) & Google Workspace (Sheets, Docs, Slides, etc.) -Multitasking: Ability to handle multiple tasks simultaneously and manage time effectively in a fast-paced environment. -Emotional Intelligence: Ability to empathize with customers, actively listen, and resolve conflicts in a professional and calm manner. -Adaptability: Comfortable working in a dynamic environment with shifting priorities and customer demands. Key Competencies: 1. Customer Focus: A genuine desire to help customers and ensure their needs are met, delivering excellent customer service at all times. 2. Communication: Strong interpersonal skills with the ability to communicate clearly, concisely, and effectively, both verbally and in writing. 3. Empathy: Ability to understand and respond to customer emotions and concerns, ensuring a positive and empathetic experience. 4. Adaptability: Flexible approach to managing different types of customer interactions, and able to adapt to changes in processes, systems, or products. 5. Teamwork: Strong collaboration skills, with the ability to work effectively with others across departments to achieve customer service goals. Preferred Qualifications: -Experience in a customer service role (minimum 1-2 years) in a B2B/B2C environment. -Knowledge of customer service best practices and customer engagement strategies. - Age: 18 - 30 years Why Join Us? -Competitive salary and benefits package. -Opportunities for growth and career advancement. -A supportive and collaborative team environment. -Regular training and development opportunities to enhance your skills

Looking forward to hiring young, passionate and enthusiastic freshers who are eager to build their career in the HR domain. Will prefer hiring folks who have either completed full time graduation from DU or full time MBA from Tier 2 and 3 campuses. What Does the role entail? Working towards implementing central initiatives along with the HRBPs which include employee engagement, R&R, incentive strategy, campus relations, employer branding, data management etc. Open to meeting people who are fresh out of college. Interested candidates can come down to our office on 3rd and 4th June from 11a.m. onwards. Address:- A-60, opp. Aerocity, Block B, Mahipalpur Village, Mahipalpur, New Delhi, Delhi 110037 Time - 11a.m.- 4p.m. All you need to carry is your updated resume!

Job Title: Customer Support Executive/KAM Support Location: Shipglobal Corporate Office Department: Customer Service About the Role : We are seeking a motivated and customer-oriented Customer Service Executive to join our team. This role involves handling customer inquiries, resolving complaints, and ensuring a seamless experience across multiple communication channels (phone, email, chat). The position is key to maintaining strong customer relationships and includes analyzing data to generate reports and provide insights for process improvements. Key Responsibilities: 1. Customer Interaction : -Respond promptly and professionally to customer queries via phone, chat, and email. -Provide accurate information and solutions to customer issues. -Resolve complaints and customer concerns efficiently, ensuring customer satisfaction. -Escalate complex issues to other support teams when necessary. 2. Record Keeping: -Maintain detailed and accurate records of customer interactions, transactions, and feedback using the internal ticketing system and other tools. -Ensure all relevant data is logged for follow-up actions and future reference. 3. Product & Policy Knowledge: -Stay up to date with product knowledge, company policies, and industry trends to provide accurate and timely information to customers. -Communicate product updates or changes to customers as required. 4. Reporting: -Generate regular reports basis process requirement for management review. 5. Collaboration: -Work closely with other teams to ensure customer issues are resolved efficiently. -Share feedback and insights with team members to enhance service quality and efficiency. Skills & Qualifications: -Language Proficiency: Excellent verbal and written communication skills in English and Hindi (mandatory). -Technical Skills: Proficiency in using customer service software, CRM systems (e.g., Zendesk, Freshdesk), -Microsoft Office Suite (Excel, Word, Outlook) & Google Workspace (Sheets, Docs, Slides, etc.) -Multitasking: Ability to handle multiple tasks simultaneously and manage time effectively in a fast-paced environment. -Emotional Intelligence: Ability to empathize with customers, actively listen, and resolve conflicts in a professional and calm manner. -Adaptability: Comfortable working in a dynamic environment with shifting priorities and customer demands. Key Competencies: 1. Customer Focus: A genuine desire to help customers and ensure their needs are met, delivering excellent customer service at all times. 2. Communication: Strong interpersonal skills with the ability to communicate clearly, concisely, and effectively, both verbally and in writing. 3. Empathy: Ability to understand and respond to customer emotions and concerns, ensuring a positive and empathetic experience. 4. Adaptability: Flexible approach to managing different types of customer interactions, and able to adapt to changes in processes, systems, or products. 5. Teamwork: Strong collaboration skills, with the ability to work effectively with others across departments to achieve customer service goals. Preferred Qualifications: -Experience in a customer service role (minimum 1-2 years) in a B2B/B2C environment. -Knowledge of customer service best practices and customer engagement strategies. - Age: 18 - 30 years Why Join Us? -Competitive salary and benefits package. -Opportunities for growth and career advancement. -A supportive and collaborative team environment. -Regular training and development opportunities to enhance your skills