SHIFT MANAGER

Supervise Daily Operations o Oversee front-of-house or back-of-house functions during the shift (e.g., restaurant, hotel front desk, housekeeping). o Ensure smooth and efficient operations. 2. Staff Management o Assign tasks and manage shift schedules. o Monitor employee performance and provide guidance or support as needed. o Handle staff check-ins, breaks, and shift handovers. 3. Customer Service o Address guest or customer inquiries, complaints, and feedback promptly and professionally. o Ensure a high standard of customer satisfaction is maintained. 4. Quality Control o Ensure cleanliness, safety, and service standards are met. o Monitor product or service quality and take corrective action if needed. 5. Inventory & Supplies o Monitor stock levels (e.g., food, beverages, amenities) and report shortages. o Ensure equipment is functioning and report maintenance issues. 6. Cash Handling & Financial Oversight o Handle shift-end cash reconciliation and report discrepancies. o Supervise POS operations and ensure accuracy in transactions. 7. Health & Safety Compliance o Enforce health, safety, and hygiene standards. o Respond to emergencies and follow proper incident reporting protocols. 8. Communication & Reporting o Relay important information to other shift managers or upper management. o Complete shift reports, incident logs, and performance summaries. 9. Training  o Support new employee training and mentoring.