Job Title: Operations Executive//Customer Service Agent - TravelJob Summary:Looking for candidates who plays a pivotal role in making travel dreams come true and ensuring that travellers have a memorable and trouble-free experience. They are ambassadors of the company and play a vital part in building and maintaining customer loyalty in the highly competitive travel industry.Key Responsibilities:Customer Assistance:Respond promptly and professionally to customer inquiries via phone, email, chat, or in-person.Provide information and guidance on travel destinations, packages, itineraries, and pricing.Booking and Reservation:Assist customers with booking flights, accommodations, transportation, and other travel-related services.Ensure accurate and efficient booking processes, including issuing tickets and confirmations.Itinerary Planning:Help travellers plan and customize their itineraries, taking into account their preferences, budget, and special requests.Provide recommendations for activities, attractions, and dining options at the destination.Travel Documentation:Guide customers on visa requirements, passport validity, travel insurance, and other necessary documentation.Ensure travellers have all the required documents for a hassle-free journey.Issue Resolution:Address and resolve customer concerns, such as flight delays, cancellations, or changes to travel plans.Coordinate with airlines, hotels, and other service providers to find solutions.Payment Processing:Process payments, refunds, and billing inquiries accurately and securely.Assist customers with payment-related issues and concerns.Travel Updates:Keep travellers informed about changes in travel regulations, weather-related issues, or any other factors that may affect their trip.Customer Feedback:Gather and document customer feedback to identify areas for improvement and relay insights to relevant departments.Cross-Selling and Upselling:Identify opportunities to offer additional travel-related services or upgrades that may enhance the customer's experience.Taking Accountability:Take ownership of customer bookings or issues and see them through to resolution.Admit mistakes and take responsibility for any errors, working to rectify them promptly and professionally.Proactively seek opportunities to improve processes and enhance the customer experience.Team Collaboration:Collaborate with colleagues, and other departments to ensure consistent and high-quality customer support.Qualification: Bachelors Degree/ Diploma in Hotel Management, Tourism, Hospitality and Hotel ManagementProven experience in Reservations - Hotel /Airlines/Car HireStrong negotiation, communication, and interpersonal skills.Proficiency in event management software and tools.Detail-oriented, organized, and able to manage multiple tasks simultaneously.Creativity and problem-solving abilities.Familiarity with the latest industry trends and technologyKnowledge of USA & Canadian Destinations will be an added advantage.
