Sevora is a luxury fashion & lifestyle e-commerce marketplace redefining shopping with its " Try Before You Buy model. Customers can try multiple products at home within 24 hours before making a purchase, supported by our stylist assistance and premium delivery experience. We are looking for a Warehouse Manager who will oversee our end-to-end warehouse operations, ensuring efficient inventory management, smooth order processing, and seamless reverse logistics critical to our "Try Before You Buy" experience. Key Responsibilities Inventory Management & Control Maintain accurate stock records and oversee regular audits. Implement inventory tracking systems to minimize shrinkage, damages, and stockouts. Coordinate with Category Managers & Vendors for product inflow/outflow. Order Fulfillment & Reverse Logistics Ensure fast and accurate picking, packing, and dispatching of customer orders. Manage reverse logistics for returned trial items, ensuring quality checks and restocking. Align warehouse processes with Sevoras "Try Before You Buy" service model. Team & Process Management Lead and train warehouse staff for efficiency, accuracy, and safety. Implement SOPs for warehouse operations, focusing on scalability and luxury service standards. Ensure compliance with health, safety, and operational regulations. Technology & Automation Work with the operations and tech team to integrate WMS (Warehouse Management System). Identify opportunities for process automation to optimize speed and accuracy. P&L & Cost Efficiency Manage warehouse operating costs while maintaining high-quality service levels. Monitor KPIs: order accuracy, turnaround time, returns handling, and customer satisfaction impact. Ensure alignment with Sevora’s operational budgets and P&L goals. Key Skills & Competencies Strong knowledge of e-commerce warehouse & logistics operations (multi-vendor/marketplace preferred). Expertise in inventory management, reverse logistics, and vendor coordination . Ability to lead and motivate warehouse teams under fast-paced conditions. Proficiency in WMS, ERP systems, and operational dashboards . Analytical mindset with strong problem-solving and cost optimization skills. Excellent communication, leadership, and execution ability. Qualifications & Experience Bachelor’s degree in Supply Chain Management, Logistics, or Operations (MBA preferred). 5–8 years of experience in warehouse management; experience in fashion/luxury e-commerce is a plus. Hands-on experience in last mile delivery , reverse logistics, or multi-vendor marketplace will be an advantage.
About Sevora Sevora is a luxury fashion and lifestyle Try Before You Buy eCommerce marketplace, redefining how premium shopping is experienced in India. Customers can explore multiple curated products, try them at home with stylist assistance, and purchase only what they love. With a unique Try Before You Buy model, Sevora blends convenience, personalization, and luxury service standards. Role Overview We are looking for a seasoned E-commerce Operations Manager to take full ownership of Sevoras operational backbone. This role focuses on P&L, logistics, and execution , ensuring seamless operations for our unique “Try Before You Buy” model . The candidate will be responsible for managing end-to-end delivery and reverse logistics, building SOPs, driving operational efficiency, and maintaining Sevora’s luxury service promise. Key Responsibilities Operational Excellence & Logistics Own the full order lifecycle: request stylist-assisted delivery at-home trial purchase/return. Manage delivery and reverse logistics, ensuring efficiency, speed, and security. Build and enforce SOPs to standardize Sevora’s “Try Before You Buy” model. Coordinate with logistics partners and in-house delivery teams to optimize routes, turnaround time, and service quality. Financial Accountability (P&L Ownership) Manage and monitor operational P&L, balancing costs (last-mile delivery, reverse logistics, packaging) with profitability. Optimize cost-to-serve without compromising on luxury service. Track and report KPIs such as: On-time delivery & pickup rate Trial-to-purchase conversion Return % vs. purchase % Customer retention & satisfaction scores Operational cost per order Customer Experience & Service Quality Ensure flawless execution of Sevora’s luxury customer journey , including stylist-assisted trials. Work with customer support and fashion consultants to deliver a premium, personalized service. Handle escalations and build systems for continuous improvement in customer satisfaction. Process Innovation & Scalability Implement automation and technology tools to improve efficiency. Build a strong in-house operations team and define clear roles & responsibilities. Develop processes that are scalable as Sevora expands categories and city presence. Key Skills & Qualifications Bachelor’s/Master’s in Business, Operations, Supply Chain, or related fields. 5–10 years of experience in e-commerce operations, preferably in multi-vendor marketplaces. Strong track record in P&L ownership and operational cost management. Expertise in logistics, reverse logistics, and last-mile delivery models. Analytical mindset with ability to use data for process optimization. Leadership skills with experience managing cross-functional teams. Customer-first mindset, ideally with exposure to fashion/luxury retail. Why Join Sevora? At Sevora, you’ll lead operations for India’s first luxury “Try Before You Buy” ecommerce marketplace with full ownership of execution and profitability . You’ll design scalable systems that transform luxury shopping while building one of the most innovative e-commerce experiences in the market.
Sevora is a luxury fashion and lifestyle e-commerce marketplace pioneering the " Try Before You Buy" model. We allow customers to experience fashion and lifestyle products in the comfort of their homes before making a purchase. Our marketplace offers premium and affordable luxury brands, supported by personal stylist assistance and seamless delivery services. We are looking for a dynamic Category Manager- Men's or Womens Apparel to drive growth, curate assortments, and build strong partnerships with brands and designers in the men's or women’s fashion segment. Key Responsibilities Category Ownership : Manage and grow the Women’s Clothing category, ensuring product depth, diversity, and alignment with Sevora’s luxury positioning. Assortment Planning : Curate product collections with the right balance of premium, affordable luxury, and trend-driven offerings. Brand & Vendor Management : Identify, onboard, and nurture relationships with designers, fashion houses, and suppliers to ensure exclusive and high-quality collections. Market & Trend Analysis : Track fashion trends, consumer insights, and competitor activity to guide assortment strategy. P&L Management : Own the category’s sales performance, margins, and inventory planning while optimizing costs and profitability. Customer Experience : Collaborate with marketing, operations, and styling teams to deliver a seamless " Try Before You Buy" experience tailored to high-end customers. Campaign Collaboration : Work closely with marketing teams to create category-focused campaigns, lookbooks, and seasonal edits. Data-Driven Decisions : Monitor KPIs such as sales growth, customer retention, and product performance; refine strategies accordingly. Qualifications & Skills Bachelor’s degree in Fashion Management, Business, or a related field. 3–8 years of experience in category management, merchandising, or buying (fashion industry experience required). Strong knowledge of women’s fashion, luxury retail, and consumer trends. Proven track record in vendor negotiations, assortment building, and P&L ownership. Analytical mindset with proficiency in Excel/Google Sheets and data-driven decision-making. Excellent communication, negotiation, and relationship-building skills. Passion for fashion, luxury, and creating exceptional customer experiences. What We Offer Opportunity to shape a disruptive luxury ecommerce model ( Try Before You Buy ). Work with premium and emerging fashion brands. Growth-oriented environment with high ownership and autonomy. Competitive compensation with performance-linked incentives.