ServiceNow - Senior QA

ServiceNow Senior QA Engineer

Automated Test Framework (ATF)

Key Responsibilities

• Lead QA activities for ServiceNow platform implementations, enhancements, and upgrades.
• Design, develop, and maintain Automated Test Framework (ATF) test suites for regression and functional testing.
• Work closely with ServiceNow developers, architects, and process owners to ensure comprehensive test coverage.
• Perform manual testing where automation is not feasible, ensuring functional accuracy and usability.
• Validate integrations between ServiceNow and external systems via APIs, MID servers, or other mechanisms.
• Support continuous testing as part of CI/CD pipelines using ATF and other automation tools (if applicable).
• Document and manage test cases, test results, and defect logs in alignment with QA processes.
• Participate in release readiness reviews, identifying quality risks and providing recommendations.
• Mentor junior QA team members and contribute to QA process improvements.
  

Required Skills & Experience

• Strong hands-on experience with ServiceNow Automated Test Framework (ATF) – creation, execution, and maintenance.
• Experience testing multiple ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM, ITAM, etc.).
• Solid understanding of ServiceNow platform architecture, flows, and configurations.
• Proficiency in manual and automation testing methodologies.
• Familiarity with Agile/Scrum methodologies and tools such as Jira or Azure DevOps.
• Experience with API testing tools (e.g., Postman, SoapUI) and understanding of REST/SOAP integrations.
• Strong analytical, problem-solving, and communication skills.
• Ability to work independently and in a cross-functional team environment.
  

Good To Have (Preferred Skills)

• Experience with Jenkins, Git, or other CI/CD tools integrated with ServiceNow.
• Knowledge of JavaScript (used in ATF scripting or custom validations).
• Exposure to ServiceNow upgrade testing and impact assessment.
• ServiceNow certifications such as:
• Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• Certified Implementation Specialist (CIS) in relevant modules
  

Education

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience
  

Sample Job Summary (for Posting)

Senior ServiceNow QA Engineer

ServiceNow’s Automated Test Framework (ATF)