ServiceNow ITOM Developer

Job Description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired bya collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizationsunlock the value of technology and build a more sustainable, more inclusive world. Job Description Design and Development : Develop, implement, and maintain ServiceNow ITOM solutions, including Discovery, Service Mapping, Event Management, and Orchestration modules, to ensure efficient IT operations management. Integration Expertise : Configure and integrate ServiceNow ITOM with third-party tools and IT systems, ensuring seamless data flow and effective monitoring of IT infrastructure. Troubleshooting and Optimization : Analyze and resolve technical issues, optimize ITOM processes, and ensure the scalability, reliability, and performance of ServiceNow ITOM solutions. Stakeholder Collaboration : Work closely with stakeholders to gather requirements, provide technical solutions, and ensure alignment with business needs and IT operations goals. Best Practices and Documentation : Ensure adherence to best practices, create and maintain technical documentation, and provide training to end users on ServiceNow ITOM functionalities. Primary Skills ServiceNow ITOM Modules : Expertise in ITOM modules such as Discovery, Service Mapping, Event Management, Orchestration, and Cloud Management. Scripting and Customization : Proficiency in ServiceNow scripting (JavaScript, Glide API) and customization to create workflows, scripts, and business rules. Integration Skills : Strong experience in integrating ServiceNow ITOM with third-party tools (e.g., monitoring tools like SolarWinds, Splunk, or cloud platforms like AWS and Azure) using APIs or MID Servers. IT Infrastructure Knowledge : Solid understanding of IT infrastructure, including networking, cloud technologies, CMDB, and ITSM processes like Incident, Change, and Problem Management. Troubleshooting and Performance Tuning : Ability to analyze, troubleshoot, and optimize ServiceNow ITOM functionalities to enhance performance and scalability.