Job Description

Key Responsibilities CMDB Management: Oversee the day-to-day operations of the CMDB, including data entry, maintenance, and updates. Data Integrity: Ensure the accuracy and integrity of the data within the CMDB by conducting regular audits and reconciliations. Configuration Management: Develop and maintain configuration management processes, procedures, and policies to support EAM initiatives. Integration: Integrate the CMDB with other IT service management (ITSM) and enterprise applications to enhance data flow and automation. Reporting: Generate and distribute reports on CMDB data, including asset lifecycle, compliance, and performance metrics. Stakeholder Collaboration: Work closely with IT, operations, and business stakeholders to identify and address CMDB-related requirements and issues. Training: Provide training and support to team members and end-users on CMDB processes and best practices. Continuous Improvement: Identify opportunities for process improvements and implement changes to enhance CMDB efficiency and effectiveness. Qualifications Extensive experience in managing CMDB within the ServiceNow platform. Certifications: ServiceNow Certified Implementation Specialist CMDB preferred. Technical Skills: Strong understanding of ServiceNow EAM, ITSM, and CMDB modules, including data model, architecture, and integrations. Analytical Skills: Excellent analytical and problem-solving skills with a keen attention to detail. Communication Skills: Effective communication and interpersonal skills to collaborate with cross-functional teams and stakeholders. Project Management: Ability to manage multiple tasks and projects simultaneously, with a focus on delivering high-quality results on time. Adaptability: Ability to adapt to changing priorities and work effectively in a fast-paced environment.