138 Servicenow Discovery Jobs - Page 2

We are seeking a skilled and experienced ServiceNow ITOM / CMDB Workspace Specialist to join our team. The ideal candidate will have a strong background in implementing ITOM solutions using industry best practices, hands-on development, and integration expertise. This role requires a proactive individual who can design, configure, and customize ServiceNow modules to meet organizational needs. Key Responsibilities Implement ITOM solutions leveraging industry best practices. Perform hands-on development tasks, including the creation, configuration, and customization of: Patterns Discovery schedules Probes Sensors Event rules Integrate ServiceNow ITOM modules with: Enterprise monitoring tools Application management tools Automation of alerts using OOB plugins and API methods Implement ServiceNow Discovery, Service Mapping, Event Management, and Orchestration use cases. Conduct third-party software integrations with ServiceNow. Design and modify ServiceNow components such as: Forms Workflows Scripts Transform maps Service maps Web services Inbound email actions SLAs Manage MID Servers to ensure seamless integrations and operations. Participate in multiple ServiceNow implementations and provide expertise in the deployment process. Work on implementing and configuring: CMDB Workspace CMDB 360 Data Manager Configure KPIs as needed. Preferred Qualifications Experience in application architecture, infrastructure architecture, database architecture, networking, and distributed systems. Knowledge of modern web technologies and cloud computing architectural principles, including: SaaS PaaS Multi-tenancy Automation This role is ideal for a proactive and technically skilled individual with a passion for ServiceNow ITOM solutions.

As an experienced ServiceNow Engineer with 5 to 7 years of hands-on experience with ServiceNow ITOM, Discovery, and Service Mapping implementations, you will play a crucial role in supporting the platform as an administrator. Your responsibilities will include providing top-notch service to ServiceNow users and stakeholders by promptly addressing their inquiries and resolving issues in an efficient and courteous manner. Your expertise will be utilized in troubleshooting and resolving ServiceNow incidents, understanding the configuration and functionality of ServiceNow, monitoring system performance, managing user administration tasks such as Groups, Roles, and access issues, administering code releases, and performing system upgrades and maintenance activities. Additionally, you will be involved in installing and updating plugins, diagnosing Discovery issues, managing Service Mapping operations, and ensuring compliance with licensing requirements. Your role will also encompass creating reports and dashboards to track trends and report on issues, collaborating with Developers to identify code defects, supporting integrations with other systems, fixing vulnerabilities as identified by the Information Security Department, performing disaster recovery testing, and documenting technical procedures and incident remediation processes. It is essential for you to stay updated with the latest ServiceNow best practices and continuously enhance your skills as needed. As part of an Agile/Kanban team, you will be responsible for supporting the ServiceNow infrastructure, tools, and integrations, as well as serving as a level 3 escalation point for the Service Desk. This dynamic role will require active participation in agile-driven activities, adherence to best practice standards, and effective communication and collaboration with team members. You will be accountable for ensuring a positive customer experience, managing risks effectively, and contributing to the continuous improvement of team performance. In addition to managing incident work queues and implementing ServiceNow ITOM solutions, you should possess a deep understanding of ITOM processes, ServiceNow architecture, and various technical skills related to ServiceNow platform development and configuration. Your knowledge and expertise in ServiceNow ITOM offerings, API integrations, Flow Designer, Catalog Item creation, Custom Applications, Platform Health and Security, and other technical aspects will be crucial in leading customers through successful implementations and deployments. To excel in this role, you must hold a Certified Systems Administrator (CSA) certification, have at least 5 years of experience on the ServiceNow platform, and ideally possess a Bachelor's Degree in Computer Science or equivalent field. Additional certifications such as ITIL, ServiceNow CIS, and Service Mapping certifications would be advantageous. If you meet the requirements outlined in this job description and are eager to take on this challenging opportunity, please send your resume to sandesh@amrapalisolutions.in, specifying your current CTC, expected CTC, and Notice Period. Kindly note that there are openings in multiple locations, so please indicate your preferred location when applying.,

Your Career Fast-paced, fast-changing and unpredictable defines our Information Technology team. We are looking for analytical, agile, and influential Analyst who can quickly deliver meaningful results and solutions with the flexibility to accommodate evolving business needs and shifting priorities. Your Impact Ability to identify issues, propose solutions, plan and execute with little supervision In-depth understanding of ITSM processes, technology and methods applicable to platform management Define and establish governance and data management policies to ensure the accuracy of the CMDB Conduct regular audits and reconciliation processes to maintain CMDB accuracy and compliance across distributed IT environments Ensure the ITAM applications track the lifecycle of hardware, software, and other IT assets Qualifications Your Experience Bachelor's degree or, equivalent of education and experience sufficient to successfully perform the essential functions of the job may be considered Minimum of 8 years of experience in IT Operations, with a focus on ServiceNow ITOM solutions 5+ years of IT Asset Management experience Strong knowledge and experience with ServiceNow Discovery, Service Mapping, CMDB, and CSDM Excellent understanding of IT operations and governance, including ITSM processes Experience with ITOM, ITAM and ITSM processes and frameworks The position requires a strong understanding of IT Asset Management, IT Operation Management and Configuration Management Database (CMDB) using ServiceNow products, with an emphasis on liaising between business and technical teams to ensure alignment with business needs Previous experience implementing and running SAM & HAM Strong communication skills to liaise between business and technical teams Ability to gather and transform business needs into actionable requirements Strong analytical and problem-solving abilities Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to diverse audiences

What youll do: Were looking for a deeply collaborative and adaptable Senior Engineer to lead the charge in advancing our discovery and data health initiatives. In this role, youll work at the intersection of data engineering, platform reliability, and intelligent discovery systemsensuring our data is not only accessible and discoverable, but also trustworthy and actionable In this role, youll partner closely with cross-functional teams to design and implement scalable solutions that improve data quality, lineage, observability, and discoverability across our ecosystem. Your work will directly empower the company to make faster, smarter decisions with confidence in the data they rely on. Manage and enhance the ServiceNow CMDB, ensuring accuracy, completeness, and alignment with company and ITIL standards. Troubleshoot and resolve root cause for discovery errors pertaining to probes, sensors, patterns, MID server configuration, and ACC-V, ensuring optimal coverage in both On Prem and Cloud (AWS and Azure) environments . Monitor and improve data quality and the CMDB Health Dashboard, ensuring ongoing health and governance of the 4 C's Manage and maintain the Identification and Reconciliation Engine (IRE) rules. Manage Service now platform performance health where applicable to CMDB, Discovery, and SAM Pro Configure and extend ServiceNow Patterns to improve data ingestion and normalization. Develop automation to assist with data quality and process overhead Manage CMDB integration health with other enterprise platforms Create and maintain CMDB documentation, architecture diagrams, and training materials. Support audits, compliance, and risk initiatives by ensuring the integrity and traceability of CMDB data. Provide catalog item development and support What youll bring: Proven experience with ServiceNow Discovery, CMDB architecture, and configuration item lifecycle management. Strong understanding of IT infrastructure, including servers, network devices, cloud resources, and applications. Hands-on experience with ServiceNow MID Servers, probes, sensors, pattern development, IRE, and ACC-V agent discovery. Proficiency in scripting languages such as JavaScript and familiarity with ServiceNows Glide API and platform development best practices. Experience with automation tools such as Flow Designer, Business Rules, and Scheduled Jobs to streamline CMDB processes. Hands-on knowledge of Software Asset Management Professional (SAM Pro) and its health governance practices. Ability to analyze complex datasets and identify gaps, inconsistencies, and opportunities for improvement. Excellent problem-solving skills and a proactive approach to identifying and resolving technical challenges. ServiceNow certifications (CSA, CIS-Discovery, CIS-CMDB) are highly desirable.

Job Description Senior Java Developer Experience: 8 to 11 years Skills: ( Core skills: experience in Java ,Spring core ( IOC,DI) , Spring bean lifecycles, Spring Security( UserDetailService, PreAuthorize, Secured) Spring Boot, Annotations, Spring MVC ( atleast 4.5/5 in Spring) Microservices , Api Gate ways, Service discovery , Design pattern, Caching , Scaling , Rate limiting , Idempotency , Asyc Communications, Javascript ( atleast they should know till Promise) , Any UI maintenance work also fine in react or Angular, SQL Indexing , Stored procedure, Normalization) We are looking for premium tech leads who are individual contributors (IC), not team leads, and who focus more on technical use cases. For example, they should be able to provide relevant use case examples.

Dear All, We are looking for an experienced ServiceNow Developer with strong expertise in one or more of the following modules: ITOM (IT Operations Management) GRC (Governance, Risk & Compliance) SAM Pro (Software Asset Management Professional) The ideal candidate should have a proven track record of implementing, configuring, and customizing ServiceNow solutions to meet business requirements. Key Responsibilities: Design, develop, and configure ServiceNow modules (ITOM / GRC / SAM Pro) Customize workflows, forms, scripts, and business rules Integrate ServiceNow with third-party systems Ensure platform stability, performance, and compliance Work closely with stakeholders to deliver high-quality solutions Required Skills: 7+ years of hands-on experience in ServiceNow Development Expertise in at least one advanced module: ITOM , GRC , or SAM Pro Proficiency in scripting languages (JavaScript, Glide) Strong understanding of ITIL processes Experience in integration and troubleshooting

Overall, 4+ years of application development out of which 4-5 years of ServiceNow development and implementation experience required. Design and implement new functionality using Variable sets, Forms design, Business Rules, UI Policies, Client Scripts, Access Lists, Workflow Activities, Script Includes, Flows,etc. Develop and deliver customized portal web pages with custom widgets in ServiceNow portal using Bootstrap and AngularJS JavaScript frameworks. Service Catalog and Request Workflow Design and Configuration. Modules & Application implementation and Automated Test Framework knowledge. Good knowledge on the ServiceNow basic applications like Incident, Problem, Change, Knowledge Management, Service Catalog, CMDB Use of Mid server, web-services, REST services configurations, schedulers, email, events and notifications. Experience in JavaScript, Jelly Scripting, glide scripting, jQuery, Angular JS, Bootstrap, HTML, Ajax, CSS. Knowledge of technical components such as ServiceNow LDAP, SSO, Search, Reports, Users and Groups configuration. Work with functional and admin teams to deliver automated workflow solutions in ServiceNow Facilitate and support the rollout of new applications and enhancements in ServiceNow Advise functional and admin teams on design, development and overall ServiceNow best practices Work with Business Systems Analyst to gather and review requirements Experience with ITIL & Scrum methodologies Working knowledge of relational database concepts and structure Experience with security risks and impact from a development perspective Integration experience with SOAP & REST and 3rd party software integrations with ServiceNow Collaborate with business, systems, and Technology partners in business analysis meetings to develop business and systems requirements Prior experience with the Discovery tool in SNC and strong knowledge of the CMDB and Asset management modules. Knowledge on Now Assist and Virtual agents. Strong knowledge of ITIL v3 methodologies, ITSM concepts, enterprise IT architecture, relational databases Good knowledge of ITSM , ITAM and Events Management Module. Excellent communication skills (verbal & written) Good to have: Cloud automation - Azure, VMware, AWS ServiceNow Certification Preferred ITIL V3 Foundation Certification preferred

Company - General Mills Location - Powai,Mumbai - Hybrid Model The Digital and Technology team of General Mills India Centre is looking for a passionate and enthusiastic individual to contribute to the ServiceNow Core Practice at General Mills in capacity of a Technical Engineer II. This role will report into D&T Manager- ServiceNow Platform in India and functionally collaborate with different stakeholders on the ServiceNow platform. It is a team member role. In this role, candidate will be responsible for working with the ServiceNow Core Practice team in completing assigned projects to deliver high impact, high value outcomes, while staying within identified project constraints for budget, scope, and schedule. The individual will work very closely with the ServiceNow Platform Manager, Platform Owner, Product Owners, Lead Engineer and the Sr. Technical Engineer. Education Full time graduation from an accredited university (Mandatory- Note: This is the minimum education criteria which cannot be altered). Minimum 5-8 years of hands-on experience in ServiceNow development. Candidate should have very strong technical experience on modules such as ITSM (incident, problem, change), Service Portal particularly Employee Center, HRSD/ITOM/ITAM/CSM, etc. Knowledge on key ServiceNow functionalities such as Service Mapping, Event Management, Virtual Agent, Flow Designer, etc. Very good hands-on experience on REST/SOAP API based integration with external or third-party applications and monitoring tools. Provide support to team as a team leader and lead by example and removing roadblocks to delivery. Strong verbal and written communication skills, and the ability to communicate clearly and effectively with all levels of the organization and partners. Ability to interact with and positively influence stakeholders. Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience. Certified ServiceNow Administrator (CSA).

Primary responsibilities: Responsible for ensuring there is an up-to-date and verified database of all Assets and Configuration Items (CIs) throughout the IT Service Management Lifecycle. Apply a continuous improvement approach to identifying and tracking company assets, CIs and their dependencies within the Configuration Management Database (CMDB) Collaborate with key stakeholders, internal teams (such as Applications and Change and Release Mgt teams) and external vendors for the introduction and retirement of assets through changes, releases, upgrades, new technology deployments and acquisitions. Supporting the Head of Asset and Configuration to manage Data Governance Framework, monitoring the quality of updates to the CMDB (single source of truth) which is integrated with our Enterprise Architecture Platform solution (BizzDesign) and downstream processes. Establish and maintain relationships between infrastructure, applications, and business services and capabilities through the CMDB/CSDM. Work closely with IT teams to identify and resolve issues related to configuration and asset management. Generate and analyse reports to identify trends and areas for improvement. Collaborate with other IT teams to implement and maintain best practices for configuration and asset management. Monitor and enforce compliance with configuration and asset management policies and procedures. Providing guidance and support to other IT teams on configuration and asset management-related issues. Supporting the process owner and process manager and providing inputs in the creation of principles, processes, and procedures Supporting the definition of the structure of the configuration management system, including CI types, naming conventions, required and optional attributes and relationships. Proposing scope for service asset and configuration management and performing configuration audits. Requirements Proven experience in asset and configuration management using the ServiceNow platform, with a focus on ServiceNow Discovery, Graph Connectors, and Multisource CMDB. ITAM, CAMP, CITAM or other accreditation in Asset and Configuration Management discipline Strong attention to detail, ability to process data and work in a complex global organisational environment. Extremely strong organization and productivity skills, ability to interface with managers, staff, and stakeholders within the organization. Proven experience with ITSM tools such as Service Now Proven experience and excellent knowledge of Cloud technologies, Physical and Virtual Infrastructure Excellent verbal and written presentation and communication skills.

Primary responsibilities: Responsible for ensuring there is an up-to-date and verified database of all Assets and Configuration Items (CIs) throughout the IT Service Management Lifecycle. Apply a continuous improvement approach to identifying and tracking company assets, CIs and their dependencies within the Configuration Management Database (CMDB) Collaborate with key stakeholders, internal teams (such as Applications and Change and Release Mgt teams) and external vendors for the introduction and retirement of assets through changes, releases, upgrades, new technology deployments and acquisitions. Supporting the Head of Asset and Configuration to manage Data Governance Framework, monitoring the quality of updates to the CMDB (single source of truth) which is integrated with our Enterprise Architecture Platform solution (BizzDesign) and downstream processes. Establish and maintain relationships between infrastructure, applications, and business services and capabilities through the CMDB/CSDM. Work closely with IT teams to identify and resolve issues related to configuration and asset management. Generate and analyse reports to identify trends and areas for improvement. Collaborate with other IT teams to implement and maintain best practices for configuration and asset management. Monitor and enforce compliance with configuration and asset management policies and procedures. Providing guidance and support to other IT teams on configuration and asset management-related issues. Supporting the process owner and process manager and providing inputs in the creation of principles, processes, and procedures Supporting the definition of the structure of the configuration management system, including CI types, naming conventions, required and optional attributes and relationships. Proposing scope for service asset and configuration management and performing configuration audits. Requirements Proven experience in asset and configuration management using the ServiceNow platform, with a focus on ServiceNow Discovery, Graph Connectors, and Multisource CMDB. ITAM, CAMP, CITAM or other accreditation in Asset and Configuration Management discipline Strong attention to detail, ability to process data and work in a complex global organisational environment. Extremely strong organization and productivity skills, ability to interface with managers, staff, and stakeholders within the organization. Proven experience with ITSM tools such as Service Now Proven experience and excellent knowledge of Cloud technologies, Physical and Virtual Infrastructure Excellent verbal and written presentation and communication skills.

We are seeking a highly skilled Senior ServiceNow ITOM Technical Consultant with proven expertise in Service Mapping, Discovery, and CMDB implementations. The ideal candidate will have strong experience in integrations, data transformation, and automation on the ServiceNow platform. This role involves designing, implementing, and maintaining ServiceNow ITOM solutions that enable visibility into IT infrastructure, applications, and service dependencies. Key Responsibilities Service Mapping & Discovery Design, develop, and deploy Service Maps using Discovery patterns. Implement and troubleshoot top-down and traffic-based mapping approaches . Ensure accurate representation of IT services and dependencies in the CMDB. CMDB & Data Management Configure and maintain CMDB health, identification & reconciliation rules . Implement data mapping solutions to integrate external data sources into ServiceNow. Ensure data quality, accuracy, and consistency during migrations and integrations. Integrations Configure ServiceNow integrations using Integration Hub, REST APIs, SOAP, MID Server, and connectors . Work on integrations with monitoring tools (SolarWinds, ScienceLogic, AppDynamics, etc.), cloud platforms, and security tools. Validate and test integration flows, ensuring end-to-end data consistency. Platform Development & Customization Develop and configure workflows, catalog items, business rules, client scripts, and custom applications. Customize ServiceNow modules to meet business requirements. Implement security (ACLs, roles, access policies) and performance optimization. Testing, Documentation & Support Perform unit, integration, and regression testing for ITOM solutions. Maintain comprehensive documentation of mappings, workflows, and integrations. Provide ongoing support, troubleshooting, and optimization for Service Mapping and integrations. Collaboration & Governance Work closely with business analysts, developers, and stakeholders to understand requirements. Support ITIL processes (Incident, Change, Problem, Release) with CMDB and Service Mapping. Participate in ServiceNow release upgrades and plan for ITOM-related impacts. Required Skills & Experience Bachelors degree in Computer Science / Engineering / related field. 6+ years of experience in ServiceNow , with at least 4 years in ITOM (Discovery & Service Mapping) . Hands-on experience with: Service Mapping, CMDB, Discovery, Event Management ServiceNow Integration Hub, REST/SOAP APIs, MID Server Data transformation tools (Import Sets, Data Sources, Transform Maps). Strong proficiency in ServiceNow scripting (JavaScript/Glide APIs) . Experience with SQL queries and relational databases. Familiarity with integration protocols (REST, SOAP, FTP, SFTP). Good knowledge of ITIL processes and best practices . ServiceNow certifications preferred: CIS – Discovery CIS – Service Mapping CSA (System Administrator) CAD (Application Developer)

We are seeking a seasoned Infrastructure Specialist with deep expertise in distributed systems and network management. The ideal candidate will bring hands-on experience in automation, SRE principles, and infrastructure tooling, along with a strong understanding of inventory and asset management processes Key Responsibilities: Design, implement, and manage distributed infrastructure and network systems. Lead ServiceNow Discovery initiatives to ensure accurate asset and inventory tracking. Oversee license management and compliance across network devices and infrastructure assets. Apply SRE tenets to improve system reliability, scalability, and performance. Develop and maintain automation scripts using Ansible and Python to streamline infrastructure operations. Collaborate with cross-functional teams to support infrastructure needs and drive continuous improvement. Utilise Power BI to create dashboards and reports for infrastructure metrics and asset insights. Ensure adherence to security and compliance standards across all infrastructure components. Required Skills & Qualifications: 810 years of experience in infrastructure and network management. Strong knowledge of distributed systems, network devices, and license management. Proficiency in ServiceNow Discovery , inventory, and asset management. Hands-on experience with SRE principles and automation tools ( Ansible , Python ). Familiarity with Power BI for data visualisation and reporting. Excellent problem-solving and communication skills. Ability to work independently and collaboratively in a fast-paced environment Preferred Qualifications: Certifications in network or infrastructure technologies (e.g., CCNA, ITIL, ServiceNow). Experience in cloud infrastructure (AWS, Azure, GCP) is a plus. Exposure to DevOps practices and CI/CD pipelines

Work Location: Hyderabad/Pune Experience : 5-12yrs Required Skills: 1. Hands-on experience with ServiceNow ITOM modules (Discovery, Service Mapping, Event Management) 2. Strong understanding of CMDB data models, CI class structures, and CMDB health. 3. Experience with ServiceNow integrations using REST/SOAP APIs and MID Server configuration. 4. Ability to troubleshoot issues within the ServiceNow platform and integrate with monitoring tools. 5. Proficiency in JavaScript, Glide API, and other scripting languages for ServiceNow customization. Thanks & Regards Suganya R suganya@spstaffing.in

As a ServiceNow ITSM/ITOM with CMDB Lead Consultant at NTT DATA in Hyderabad, Telangana, India, your role will be crucial in designing and implementing solutions using ServiceNow platform, primarily focusing on IT Service Management (ITSM) and IT Operations Management (ITOM). You will be responsible for defining and driving the overall architecture and integration of the ServiceNow platform to meet business objectives, ensuring scalability, performance, and reliability. Your key responsibilities will include designing and implementing scalable, reliable, and secure ServiceNow solutions aligned with ITSM and ITOM best practices. You will be translating business requirements into technical designs and architecture, developing roadmaps for platform expansion, and ensuring alignment with business goals. Leading the design, deployment, and optimization of ITSM modules and ITOM solutions will also be a crucial part of your role. You will be required to define governance processes, development standards, and technical best practices for the platform, establish guardrails for platform performance, scalability, and maintainability, integrate ServiceNow with third-party systems, and collaborate with business stakeholders and technical teams to align platform capabilities with business needs. Staying up-to-date with ServiceNow's latest releases and features, recommending adoption where applicable, and driving innovation by exploring new ServiceNow modules and solutions will also be part of your responsibilities. To be successful in this role, you should have at least 8 years of experience with ServiceNow, with a minimum of 4 years in an architect role. Strong hands-on expertise in ITSM and ITOM modules, scripting languages, MID Server configuration, ServiceNow Discovery, and Service Mapping are essential. Additionally, you should possess strong leadership, communication, problem-solving, and analytical skills. Experience with integration, automation, REST/SOAP APIs, and agile methodologies will be advantageous. Preferred qualifications for this role include certifications such as Certified ServiceNow System Administrator (CSA) and Certified Implementation Specialist (CIS) in ITSM and/or ITOM. Experience with other ServiceNow modules, familiarity with Agile/Scrum methodologies, and cloud infrastructure knowledge are considered a plus. Join NTT DATA, a trusted global innovator of business and technology services, committed to helping clients innovate, optimize, and transform for long-term success. Be part of a diverse team of experts working in more than 50 countries and contribute to the development, implementation, and management of digital and AI infrastructure solutions. Visit us at us.nttdata.com for more information on how we are shaping the digital future.,

You should have a Bachelor's degree along with a minimum of 5 years of experience in designing and developing ServiceNow. You should be familiar with configuring SAM processes, end-to-end lifecycle, SCCM, Software Asset Workspaces, Software Spend Detection, etc. Additionally, you should have hands-on experience in developing and implementing the ServiceNow SAM Pro module. Your role will involve working on the ServiceNow platform, customizing applications like ITAM, SAM, and other custom apps. You will be responsible for developing ServiceNow solutions and creating technical design documents based on business requirements. Experience in configuring ServiceNow Discovery and Service Mapping, including MID server set-up, is required. You should also have expertise in implementing custom integrations such as REST/SOAP, Flow Designer, Data Stream, and Scripted REST API. Prior experience in developing, implementing, and maintaining large-scale applications and systems is essential. Ideally, you should have been involved in at least two full lifecycle ServiceNow SAM implementations in a consultant/developer role. Proficiency in programming languages like Java, JavaScript, or other functional languages is necessary. Strong written and oral communication skills are highly valued for effective collaboration and documentation purposes.,

As a Servicenow ITSM/ITOM Lead consultant at NTT DATA in Hyderabad, Telangana (IN-TG), India, you will be an essential part of our team, responsible for designing and implementing scalable and secure solutions using ServiceNow. Your expertise in IT Service Management (ITSM) and IT Operations Management (ITOM) will play a crucial role in aligning the ServiceNow platform with business objectives to ensure performance and reliability. Your key responsibilities will include designing and implementing ITSM and ITOM solutions, translating business requirements into technical designs, developing roadmaps for platform expansion, and ensuring integration and alignment between ITSM and ITOM processes. You will also be responsible for defining governance processes, development standards, and technical best practices for the platform, as well as integrating ServiceNow with third-party systems and automating workflows. Collaboration with business stakeholders, process owners, and technical teams will be essential to align platform capabilities with business needs. You will provide technical leadership and guidance to ServiceNow developers and administrators, stay up-to-date with ServiceNow's latest releases and features, and drive innovation by exploring new modules and solutions. To be successful in this role, you should have at least 8 years of experience with ServiceNow, including 4 years in an architect role. Strong hands-on expertise in ITSM and ITOM modules, proficiency in scripting languages, and experience with integration and automation tools are required. Additionally, you should have excellent communication and presentation skills, strong analytical and problem-solving abilities, and the ability to manage multiple priorities and deliver results under pressure. Preferred qualifications include certifications such as Certified ServiceNow System Administrator (CSA), Certified Implementation Specialist (CIS) in ITSM and/or ITOM, familiarity with Agile/Scrum methodologies, and cloud infrastructure knowledge. Join NTT DATA, a trusted global innovator of business and technology services, committed to helping clients innovate, optimize, and transform for long-term success. With a diverse team of experts in more than 50 countries, we offer services including business and technology consulting, data and artificial intelligence, industry solutions, and digital and AI infrastructure. Be part of our mission to help organizations and society move confidently into the digital future. Visit us at us.nttdata.com.,

As a CMDB_ITAM Specialist with 5 to 8 years of experience, you will be responsible for managing and implementing the ServiceNow platform, focusing on CMDB, IT Asset Management (ITAM), ServiceNow Discovery, and Service Mapping. Your expertise will be crucial in designing, configuring, and overseeing CMDB and ITAM modules to ensure organizations maintain accurate configuration data and enhance asset visibility. Your key responsibilities will include implementing and managing ServiceNow CMDB and ITAM modules, configuring and troubleshooting ServiceNow Discovery and Service Mapping for accurate CI population and service topology, collaborating with IT operations and service owners to maintain CMDB accuracy, and developing Discovery schedules, MID servers, and Discovery patterns. It will be essential for you to align IT asset data with CMDB to support audits, compliance, and reporting, communicate effectively with stakeholders from technical and non-technical teams, and actively participate in CMDB governance, audits, and continuous improvement initiatives. Your mandatory skills must include expertise in CMDB, IT Asset Management (ITAM), ServiceNow Discovery, and Service Mapping, along with excellent communication skills to effectively engage with various stakeholders.,

APPLICATION DEVELOPER More than 4 years experience in Discovery / ITOM domain on ServiceNow platform.Very good implementation knowledge of ServiceNow Discovery, Service Mapping, Certificate Management, AI OPSGood understanding & hands on and AWS & Azure cloud Good to have knowledge and working experience of other ITOM modules like Event Management & Cloud Managment Good knowledge on configuring / troubleshooting skills on IT Infrastructure, Server, Network, Storage, Cloud and worked as a System / Platform administrator Good knowledge of middleware solutions such as IIS, WebLogic, Websphere, Apache Tomcat, etc Worked in a Datacenter environment as L3 / L4 support Technical knowledge of the following areasJava, HTML, JavaScript, LDAP/Active Directory Working knowledge of configuration management, CMDB, methods and processes Excellent verbal and written communication skills, including polished presentation skills with the ability to deliver technical issues to both technical and non-technical audiences in a clear and understandable manner. Provide excellent customer service, leadership, communication, problem solving and decision-making skills. Nice to haveBasic knowledge and awareness of various other modules like ITBM and security Must have flare for research, innovation and must be passionate to work on innovation topics .

ServiceNow ITOM Specialist with strong hands-on experience in IT Operations Management. Candidates must have expertise in at least two of the following: Discovery, Service Mapping, or CMDB. Certifications in ITOM modules are a plus Required Candidate profile Skilled in configuring and maintaining ITOM modules, ensuring CMDB accuracy, and collaborating with infrastructure teams ServiceNow architecture, scripting, and stakeholder management is essential

Role & responsibilities: Discovery: Create and maintain discovery patterns to identify and collect data from various IT devices and systems. Define scan schedules for different types of devices and systems. Review and validate discovered data to ensure accuracy and consistency. Identify and address data discrepancies between the CMDB and live systems. Implement data cleansing processes to remove duplicate or irrelevant information. Investigate and resolve discovery errors or failures. Analyze discovery logs to identify potential issues. Provide technical support to users regarding discovery processes and data. Have strong knowledge in Service map Integrate with third-party tools to pull in additional asset data. Regularly review and update the CMDB to reflect changes in the IT infrastructure. Identify and address orphaned or outdated CIs within the CMDB. Focuses on data quality within the CMDB, including data validation, cleansing, and ensuring accurate relationships between CIs. Designs the overall discovery strategy, including integrations with other systems and best practices for data management. Strong understanding of IT infrastructure and network protocols Knowledge of ServiceNow platform and CMDB concepts Experience with scripting languages (e.g., JavaScript) for customizing discovery patterns Data analysis skills to identify trends and anomalies in discovery data CMDB Management: Design, implement, and maintain the Configuration Management Database (CMDB). Ensure accurate configuration item (CI) relationships and dependencies within the CMDB. Develop CMDB data governance policies, standards, and best practices. Monitor and improve data accuracy, completeness, and consistency. Work with stakeholders to define CMDB attributes, classifications, and CI lifecycles. Problem-solving and troubleshooting abilities to resolve discovery issues Preferred Candidate Profile: • Should have completed CMDB Certification ! • Bachelors degree in computer science, engineering, business, or comparable studies • 5+ years overall industry experience in implementation and configuration of Monitoring tools. • Hands-on experience with Service discovery and mapping (mandatory) . • Excellent documentation and communication skills and strong attention to detail required. • Good knowledge on Linux, Unix, and Windows operating systems. • Understanding of network topologies and hardware • Knowledge of load balancers (F5, ngnix) and firewalls

Service Now Job Description Basic Qualifications: Basic Requirements: Minimum 6+ years Relevant ServiceNow Experience . Responsible for handling escalations, participates in escalation meetings and should be solution oriented in decision makings. Should have managed a team of ServiceNow resources and is able to manage a team working remotely and on different time zones. Experience in supporting the implementation, administration, configuration, and/or development of the ServiceNow tool. ServiceNow Experience should include extensive scripting in ServiceNow, tool configuration, design work, technical configuration, and deployment. Specifically, candidates should possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog and workflows. System/Process Automation (Orchestration) experience. System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP Experience with working or developing in any one of the following programming languages: JavaScript, CSS, HTML or HTML 5, Angular JS Experience in working on ServiceNow Development using Agile/Scrum methodology. Ability to communicate fluently with client stakeholders. Flexible for rotational shifts including night shift. Preferred Skills: Understanding of Configuration Management as it relates to ITIL Experience in the new ServiceNow scoped applications, Virtual agent, Performance Analytics, ATF, Predictive Intelligence, Agent Workspace, Mobile app etc., Web Services Integration (SOAP, REST, JSON, JDBC) Experience implementing systems using the Agile/Scrum methodology Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks Strong communication, Strong presentation and writing skills. Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members. Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions Minimum ServiceNow CSA certified. ITIL certification / CIS/ CAD ServiceNow certification is an advantage. (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations orL3 level support and doing incident and problem management (6.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.

Hiring Now | Full-Time ServiceNow Opportunities | Big 4 Client Locations: Mumbai | Bangalore | Pune Joining Timeline: August or Early September 2025 Notice Period: Only Serving Notice Period candidates will be considered A Big 4 consulting client is hiring full-time ServiceNow professionals across multiple modules. This is a great opportunity to join a top-tier organization and work on enterprise-level implementations. Open Positions & Experience Mumbai (Work from Office 5 Days a Week) ServiceNow CSM Consultant – 3+ Years ServiceNow Discovery Specialist – 3+ Years ServiceNow HAM Consultant – 3+ Years Bangalore / Pune (Preferred: Bangalore) ServiceNow SecOps Engineer – 5+ Years ServiceNow ITOM (Discovery) Developer – 5+ Years Bangalore ServiceNow ITSM Developer – 5+ Years Senior Integration Architect / ServiceNow Lead Developer – 6+ Years ServiceNow Developer – 4+ Years Work Type: Full-Time Employment Mode: Onsite in Mumbai | Hybrid in Bangalore/Pune Requirement: Must be currently serving notice Joining availability: August or Early September 2025 To Apply: Send your updated resume to: krishnanjali.m@technogenindia.com Referrals are highly appreciated!

Job Title: Servicenow Developer Job Summary: Experienced ServiceNow Developer with extensive hands-on experience on the ServiceNow platform, including CSM and ITSM modules. This role requires deep technical expertise in designing, developing, testing, and deploying ServiceNow solutions that align with business goals and enhance operational efficiency. Key Responsibilities: Design, develop, and implement ServiceNow solutions across CSM and ITSM modules. Configure and customize Case Management, Tasks, Life Cycle Events, and Activities. Develop and maintain ServiceNow applications using App Engine Studio and UI Builder. Create and manage Service Catalogs, Order Guides, Record Producers, and advanced workflows. Implement and support modules such as Incident, Problem, Change, Knowledge, Release, Request, and Asset Management. Build and maintain intuitive self-service portals and dashboards for CSM. Configure Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and Scheduled Jobs. Integrate and manage CMDB, Discovery, and Mid-Server configurations. Leverage Performance Analytics to monitor and optimize system performance. Collaborate with cross-functional teams to deliver projects on time and within budget. Develop front-end components using HTML, CSS, JavaScript, and server-side applications using JSP, Servlets, and JDBC. Required Skills & Qualifications: 5+ years of hands-on experience as a ServiceNow Developer. Strong expertise in CSM and ITSM modules. Proficient in UI Builder. Proficient in ServiceNow scripting, UI customization, and application development. Experience with ServiceNow Discovery, CMDB, and Asset Management. Experience with App Engine Studio and Flow Designer. Solid understanding of web technologies (HTML, CSS, JavaScript) and Java-based backend development. Strong analytical, problem-solving, and communication skills. Preferred Certifications: ServiceNow Certified System Administrator ServiceNow Certified Application Developer

Roles and Responsibilities 1) As a Techno functional you will be an integral part of the team responsible for solution design and review of all business process and system level changes as part of continual service improvement. 2) Design roadmaps for customer based on the ServiceNow releases. 3) Understanding of the Customer requirements then apply industry best practices and detailed knowledge of ServiceNow to design an optimal solution that supports the business process that meets or exceeds Customer requirements. 4) Assists in quality management reviews and ensures that all business and design requirements are met. 5) Leads internal development of business process story / requirement gathering. 6) Prepare process documents, process flows, User Stories and Functional Requirements Specification documents for ITIL Processes 7) Prepare and present Business Case / functional requirements for IT Service Management Process Areas and Modules to customers. 8) Work with tool developers to explain the requirements and ensure that developments are according to specified functional requirements (Functional Lifecycle Testing). 9) Delivering process training to Customers, end users and support users. Required Skills - 1) 6 to 10 years’ relevant experience on the ITSM ServiceNow platform as a developer or Functional Consultant. 2) Hands-on expertise in ServiceNow with strong coding, integration, data analysis, and problem-solving skills 3) In-depth understanding of workflows across ITSM modules – Incident, Change, CMDB, Asset Management, and Service Request 4) Experience with CSDM (preferably CSDM 3.0+), Expertise on Service Graph Connector for INTUNE/ Dynatrace and ability to perform day-to-day operations, root cause analysis for workflow issues, and solution implementation with developers 5) CMDB expertise is a must . Should have practical experience handling ServiceNow CMDB and CSDM processes 6) Should have "built" solutions, workflows, and integrations. 7) Should have hands-on experience with ServiceNow CMDB (CSDM 3.0+) 8) Strong background in designing, implementing, and analyzing processes, workflows, and data 9) Require a technical expert who can work hands-on at the ground level. 10) Experience of Standardizing/Improvising ITIL® processes and functions’ implementations in large technology engagements & full life cycle implementations. 11) Experience in working with various levels of IT Service management internally and Client organization and ability to meet client’s deadlines. 12) Hands on experience on writing the process documents, process flows, User Stories and Functional Requirements Specification documents for ITIL Processes. 13) Experienced in IT enablement of respective business function - Process Design, Process Implementation and Process Support 14) Experience in working in large teams in functional and technical streams. 15) Experience & knowledge of Agile methodologies. 16) ITIL V4, Certified ServiceNow Administrator Certification and Certified Implementation Specialist – ITSM Certification are also an added advantage. 17) Great written and verbal communications skills (including report writing). 18) Knowledge of enterprise IT environments. 19) Experience of working in a fast moving and changing large enterprise IT environment. 20) Intermediate knowledge of IT risk management, project management and technical problem resolution. 21) Experience on running reports on ServiceNow using Reports and Performance Analytics.

Job Title: ServiceNow CMDB Developer Key Responsibilities: Design and manage new CMDB classes and Configuration Item (CI) lifecycles. Maintain accurate and up-to-date CMDB data and relationships. Implement and enforce CMDB data standards and governance processes. Integrate CMDB with ITSM processes (Incident, Change, Problem, Asset). Manage Application CIs in alignment with CSDM guidelines. Improve data quality through audits, cleansing, and automation. Collaborate with cross-functional teams (Engineering, Cloud, Security) to align CMDB with operational needs. Provide training and support on CMDB processes and best practices. Generate reports and dashboards to monitor CMDB health and KPIs. Ensure compliance with audit requirements and maintain audit trails. Qualifications: 6-8 years of experience in ServiceNow CMDB development. Strong knowledge of ServiceNow platform, CMDB, and ITSM modules. Familiarity with ITIL, especially Configuration and Change Management. Experience with Discovery, Orchestration, and scripting (JavaScript, Business Rules). Background in data governance, quality, and integration. Strong communication and collaboration skills. Experience with SaaS/cloud environments and web technologies (JavaScript, HTML, CSS, XML).