Servicenow Developer

Participate in the full lifecycle of Application Management, including system

enhancements, support, and maintenance, in adherence to service level agreements

• Work on incident management activities like incident logging, triage, tracking, and

resolution on a severity basis, and problem management activities of root cause

analysis and error handling

• Excellent analytical and communication skills

• Work independently and as part of a team with colleagues at all levels

• Prioritize tasks, proactively raise concerns/questions where appropriate for priority or

engagement conflict resolution

• Must be self-directed and able to manage competing priorities and proactively

communicate when conflicts arise

• Interact with business stakeholders regularly through meetings,

video/teleconferences, and email to understand business processes and business

problems

• Identify best practices and implement them in engagements

• Create user stories to document requirements

• Review existing user stories to understand requirements and technical architecture

documentation for solution

• Support integrations leveraging point-to-point interfaces, Web Services (REST /

SOAP), file-based transfers, etc.

• Configure less complex components of the ServiceNow TSM, CSM solution to meet

identified business requirements, process guides, and user stories

• Provide configuration options to meet specific requirements identifying respective

pros and cons for each option

• Ensure that ServiceNow standard practices are utilized for all configurations and

customizations

• Provide insight and expertise into the ServiceNow TSM,CSM,PI, Now assist &

Integration configurations and custom application development

• Responsible for unit testing and end-to-end testing of the fix-related defects and/or

enhancements through final deployment across sub-production and production

environments

Education:

• Bachelors degree in Software Engineering, Information Systems, Business, or

equivalent

Experience:

• Minimum of 2 years of ServiceNow implementation experience in large complex

environments is required, preferably with ServiceNow TSM & CSM

Required Qualifications:

Job Title

Job Overview:

Responsibilities:

Qualifications:

• Experience with designing and developing ServiceNow workflows

• Foundational ServiceNow technical skills - UI Policies, UI Macros, UI Pages, Client

Scripts, Script Includes, Business Rules, Performance Analytics, Reporting &

Dashboards, email notification, ACL’s, Import Sets, Transform Maps, and Update sets

• Good understanding of ServiceNow architecture and best practices

• Knowledge and experience with JavaScript, JSON, REST, and SOAP

• Knowledge and experience with HR Service Delivery tools and third-party HR

applications such as Workday, SAP/SuccessFactors, and Oracle, etc. using

Webservices APIs (REST/SOAP)

• Knowledge and support of ServiceNow upgrade process

• Proficient in Agile development and all phases of the Application Development

Lifecycle

• Experience with software development support tools (e.g. Jira, Rally, etc.)

• Certified ServiceNow System Administrator (CSA)

Preferred Qualifications:

• ServiceNow Certified Implementation Specialist (any one or more areas, e.g., ITSM,

HRSD, CSM, etc.)

• ITIL and DevOps experience and certification

• Master’s degree – MBA / MCA / Master’s in Software Engineering

nagamani60vaakruthi@gmail.com