Servicenow Developer

ServiceNow ITSM Developer

Key Responsibilities:

ServiceNow Development & Configuration

• Design, develop, and customize ServiceNow ITSM applications including

  Incident, Problem, Change, Request, Knowledge

  , CMDB.
• Build and configure

  Catalog Items, Record Producers, Flows, Workflows, SLAs, UI Policies, UI Actions, Client Scripts, Business Rules

  .
• Develop custom

  Scoped Apps

  , IntegrationHub flows, and automation solutions.
• Configure

  Service Portal

  widgets, pages, and client-side/back-end scripts.

Integrations

• Build and maintain integrations using

  REST, SOAP, MID Server, SSO, OAuth, Webhooks

  .
• Troubleshoot integration issues and ensure smooth data flow.
  

Platform Enhancements & Support

• Perform upgrades, apply patches, resolve platform issues.
  
• Ensure platform stability, performance, and best practices.
  
• Work closely with ITSM process owners to implement improvements.
  

Documentation & Collaboration

• Prepare documentation for technical designs, configurations, and deployments.
  
• Collaborate with stakeholders, project managers, and QA teams.
  
• Participate in Agile/Scrum ceremonies.

Required Skills & Experience

• Minimum

  4+ years

  of hands-on ServiceNow development experience.
• Strong expertise in

  ITSM modules

  (Incident, Problem, Change, Request, Knowledge, CMDB).
• Proficiency in:
  
• JavaScript (server & client side)
  
• Flow Designer and Workflow Editor
  
• Service Portal Development
  
• UI Policies, Client Scripts, Business Rules
  
• Catalog Items and Request Fulfillment
  
• Experience integrating ServiceNow with third-party tools via

  APIs

  .
• Strong understanding of ITIL concepts.
  
• Ability to translate business requirements into technical solutions.
  
• Good communication skills and ability to work independently in a remote setting.

Preferred / Good to Have

• ServiceNow

  CSA

  ,

  CAD

  , or

  CIS-ITSM

  certifications.
• Experience with

  Performance Analytics

  ,

  Discovery

  ,

  IntegrationsHub

  , or

  CMDB

  enhancements.
• Exposure to HRSD, CSM, or ITOM modules.
  
• Experience working with international clients (US/UK/APAC).

Why Work With Us?

• 100% Remote Opportunity
  
• Work with global clients and enterprise projects
  
• Learning-oriented culture and growth-focused environment
  
• Flexible working hours
  
• Opportunity to contribute to innovative ServiceNow and AI-driven ITSM solutions