ServiceNow Developer – Order Management (Catalog)

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About the Role

experienced ServiceNow Developer (Order Management)

Key Responsibilities

• Develop enhancements and review existing designs identified during UAT phases.
• Implement ServiceNow OM and CSM modules, including:
• Simple and complex order capture and orchestration.
• Integrations with SPM & CSM processes.
• Third-party tool integrations via APIs and Integration Hub.
• Collaborate with the ServiceNow Architect and technical leads to ensure best practices in design and development.
• Translate user stories into ServiceNow features with minimal customization.
• Contribute to prototyping and solution design leveraging native ServiceNow capabilities.

Required Skills & Experience

• 6+ years of hands-on ServiceNow development experience

  , including:
• Minimum

  3 years with Order Management (OM)

  .
• Strong expertise in:
• Service Catalog definition and setup.
• Workspaces, UI Builder, Flow Designer.
• ServiceNow Platform features, CMDB, CSM, ITSM, SPM, and CSDM.
• Portal management and customization.
• API integrations with third-party tools (scripted APIs, Integration Hub).
• Experience in designing and prototyping solutions.
• Knowledge of

  sales and ordering processes

  (SPM knowledge is a plus).

Soft Skills

• Excellent communication: able to explain complex topics to non-technical audiences.
• Strong problem-solving and analytical skills.
• Ability to learn quickly and adapt to project needs.
• Proactive and collaborative mindset, with a strong team spirit.

Education

• Bachelor’s or Master’s degree

  in Computer Science, Engineering, Ergonomics, or a related field (Bac+5 ideally).

Additional Information

• A

  technical assessment

  will be part of the selection process.
• This is a

  long-term contract opportunity

  with potential for growth in large-scale ServiceNow programs.